F&B Supervisor

Description Position Overview: The F&B Supervisor will report to the General Manager and will be asked to perform a variety of managerial functions. The F&B Supervisor is responsible for supervision, coaching and training of servers, bartenders & cooks. Our F&B Supervisors ensure that all work is performed up to the standards set forth by the department and The Barnes San Francisco. Key Responsibilities: Set up dining areas according to standard based on service periods. Greet guests, take beverage and food orders, and place into Point of Sale system for preparation. Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need, present check for payment, and process payment. Seek ways to elevate service at each touchpoint. Up-sell where possible. Engage to increase return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews. Follow all credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops. Follow all tip/service charge distribution policies. Move tables and chairs as needed to set up dining room according to standard. Perform continuous cleaning of dining areas and work spaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization. Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc. Complete all pre-service tasks to include but not limited to filling of ice bins, cutting fruit for garnishes, stocking service refrigerators with cream, milk, and water, refilling of salt, pepper, sugars, coffee, and espresso. Knowledge of table and seat numbers at all times. Responsible for strong beverage knowledge, with ability to make suggestions to guests and inform offerings. Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests. Have a strong working knowledge of wine, beer, and alcohol offerings. Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management. Demonstrate a team-focused attitude and encourage collaboration. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace. Position Requirements: Develop and maintain positive working relationships with other departments. The ability to motivate and inspire others to work cooperatively to achieve a designated goal. The ability to maintain confidentiality of guest information and pertinent Hotel data. The ability to communicate effectively in English with guests, managers, and colleagues. Listen and respond appropriately to the concerns of the department. Knowledge of overall hotel operations as they affect the department preferred. Possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees. Physical Requirements: Ability to remain standing for up to 8 hours. Ability to walk the property, moving up and down stairs regularly. Ability to regularly move and lift up to 50 lbs. Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift. Required Qualifications: 3+ year professional serving experience in a high-volume restaurant setting. High School diploma/GED. Able to complete a satisfactory background check. Demonstrates strong communication, organizational, and problem-solving skills. Expresses sincere enthusiasm for the role and passion for food and beverage. Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality. RBS and ServSafe Hood Handler Certification – or ability to obtain upon hire. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. Wage Rate: $30-33 per hour About The Barnes San Francisco The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired décor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans. Full Time Supervisor Hourly Benefits: Tiered Medical Plans- Cigna or Kaiser Plans include Chiropractic & Acupuncture Long Term Disability Tiered PPO Dental Plans Voluntary Supplemental Medial Plans Vision Paid Holidays Employee Assistance Program PTO and Sick Pay Flexible Spending Account (FSA) 401K Matching Program Life & AD&D Insurance Pre-Tax Commuter and Parking Benefits Full Time Hourly Perks: EOS Employee Rates plus 50% off F&B and Retail Employee Job Referral Program Employee Recognition Programs and Appreciation Events Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes San Francisco- is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes San Francisco hiring policies require a background check for all applicants working directly with at-risk populations. Qualifications Licenses and Certifications Preferred Alcohol Beverage Control Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: EOS Hospitality #J-18808-Ljbffr