Credit / Collection Specialist (25540)

Position Summary The Accounts Receivable Specialist is responsible for the collection of outstanding accounts receivables from the existing client base, ensuring resolution of customer billing issues and overall reducing receivable delinquencies. Essential Job Functions Collections - performing collection calls by phone as well as managing electronic correspondence. Collection efforts include sending customer statements, examining customer payment plans and payment history, and monitoring credit terms. Verifies validity of account discrepancies by working directly with Project Managers, Account Managers and/or Sales. Determines the proper disposition of unapplied / unidentified cash and daily adjustments. Reviewing accounts receivable aging report and making appropriate recommendations for write-offs. Posts sales invoices after product shipments. Conduct written and verbal communications with customers, including collection of accounts. Prepares AR write-off requests for approval by management. Maintains documentation for the collectability of accounts and the substantiation of the bad debt reserve. Promotes and maintains professional, service-oriented relationships with internal and external customers. Protects organization’s value by keeping information confidential. Provide support for internal and external audits. All other duties as assigned. Qualifications Education and Experience Associate degree in accounting or related field, preferred. 5+ years of hands‑on experience in credit & collections. Prior experience should include the ability to demonstrate a proven history of success in a high‑volume A/R role. ERP experience, required. Advanced Excel, required. Key Competencies & Attributes Self‑starter with a go‑getter mentality – proactively identifies issues, follows up relentlessly, and drives results. Professional and composed – able to communicate firmly yet respectfully with customers and internal teams. Hands on and adaptable – willing to roll up sleeves and handle tasks at all levels to ensure successful collections. Team player – collaborates effectively across departments and contributes to a positive work environment. Detail oriented and organized – maintains accurate records and manages multiple priorities with precision. Strong problem solver – able to analyze account issues and determine effective solutions. Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen. Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match. NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co‑workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. Candidates being considered for hire must pass a pre‑employment background check and drug test which include screening for illegal drugs and marijuana. #J-18808-Ljbffr NEOTech