Customer Service Representative

Customer Service Representative Location: Pompano Beach, FL 33069 (Onsite) Job Type: Contract Pay: Up to $17/hour Available Schedules SundayThursday: 9:00 AM6:00 PM Friday & Saturday off TuesdaySaturday: 9:00 AM6:00 PM Sunday & Monday off About the Role We're looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You'll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service. What You'll Do Assist customers and business partners by phone and email Handle customer complaints calmly and professionally Diagnose, assess, and resolve customer issues Monitor the progress of delivery routes Scan haul-away pods and verify stamps Process changes and cancellations to delivery orders Communicate with customers, drivers, and business partners to resolve issues Manage multiple priorities while maintaining accuracy and organization What You'll Need Required: Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint Strong customer service and communication skills Excellent organizational and multitasking abilities Strong problem-solving skills Ability to work effectively under pressure Preferred: High school diploma or equivalent 1+ year of related customer service experience Previous call center experience Experience in delivery, transportation, or logistics Ability to remain calm and professional while resolving customer concerns Why This Opportunity? Join a fast-paced team where you'll work directly with customers, drivers, and business partners while building valuable experience in customer service and delivery operations. If you're organized, customer-focused, and enjoy solving problems, we'd love to hear from you. TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!