Relationship Banker Business Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Relationship Banker Business Specialist in the retail banking organization, you will be based in Durham, NC at the Roxboro Road Branch and work in a supportive, collaborative environment. Job Description Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing. Leverages experience and acquired knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Manages and grows Business Banking relationships under 2MM in sales revenue. Translates client information from various sources into actionable sales strategy and tactics. Generates quality referrals to ecosystem partners. Leverages tools and protocols to maximize business results. Develops ecosystem leadership inside and outside of the branch as a COI. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow‑up. Creates differentiated client experiences through advanced conversation skills. Ensures client well‑being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing. Solves client problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client. Works with branch team to help them identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients. Creates client loyalty and grows client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and position PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring that they are completed efficiently and accurately. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including the following competencies and experience. Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs. Work Experience: Roles at this level typically require a university / college degree with Education: Bachelor’s Degree. Certifications: No required certification(s). Licenses: None specified. Background Checks: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits Medical and prescription drug coverage, including a Health Savings Account feature. Dental and vision options. Employee and spouse/child life insurance. Short- and long-term disability protection. 401(k) with PNC match, pension, and stock purchase plans. Dependent care reimbursement account and backup child/elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity/parental leave, up to 11 paid holidays, up to 9 occasional absence days, and 15 to 25 vacation days depending on career level. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact in the email. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace and provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr