Tasting Room Supervisor

We have an exciting opportunity for a Tasting Room Supervisor to join the MacRostie Winery hospitality team! Reporting to the Tasting Room Manager, this role is responsible for modelinga tireless, thoughtful "customer at heart" brand of hospitality for the Tasting House staff, guests and club members. Provide support, training and
leadership to our Tasting House Team in order to achieve sales goals. This position also must assume the daily responsibilities of the Tasting Room Manager and Assistant Manager in their absence. This role is based in Healdsburg, CA and is a full-time, non-exempt position, working Friday - Tuesday (Wednesdays and Thursdays off with flexibility to support events), and the incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!

Minimum Qualifications:

• 3+ years of sales experience, preferably in tasting rooms in wine, beer or
  spirits.
• Previous sales, marketing and/or hospitality experience required
• Successful interactions with guests are measured by how we connect. You
  must have experience maintaining warmth and engagement in a dynamic,
  fast-paced environment.
• Prior experience with sales and customer account management preferred
• Extended wine education through third party certification is an added
  benefit
• Experience with various Point of Sale software systems
• Comfortably relay comprehensive understanding of our wines, winemaking process, history and vineyards.
• Understanding of basic Direct to Consumer shipping and compliance regulations.
• Skilled ability in sales, goal tracking, ROI and analytics
• Ability to act fast and be open to new ideas
• Proven capabilities in sales that focus on relationships
• Capable of providing expert wine service within the construct of the Estate House steps of service
• Easily collaborate with others to foster thought diversity in the workplace
• Ability to listen and engage with staff and guests, is highly organized, and is proficient in the art of storytelling'
• Presentation and public speaking skills are a must to lead staff and large groups and proficient in technical communication platforms as Microsoft Outlook, Word, Excel and PowerPoint
• Maintain poise and professionalism in a fast-paced and sometimes challenging work environment

Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities include but are not limited to:

• Majority of time modelling the best practices of MacRostie hospitality, sales and
  service to our guests and team members through strong presence on the floor of
  the Estate House.
• Communicate daily initiatives, goals & priorities through pre/post shift meetings
  in conjunction with the Tasting Room Management.
• Manage and host important trade tastings in conjunction with the MacRostie Trade
  Sales & Marketing Manager.
• Perform MOD function when Tasting Room Manager or Assistant Manager is not
  present.
• Ensures all tip reporting and data entry of all forms of guest data collection is
  completed daily.
• Provides coaching to all Estate House staff and assists to create and execute staff
  education schedule to include, brand standards, policies and procedures, wine
  and sales education as needed.
• Ensures all new Estate House staff are onboarded properly to MacRostie
  standards.
• Assists Assistant Manager in Inventory management
• Assists in ensuring all meal and break periods are adhere to California law.
• Helps to ensure setup of POS systems.
• Ensure the safety of our staff and visitors across the entire property through
  regular safety monitoring and reporting.
• Ensures all supplies for the Estate House are ordered as needed.
• Ensure the security of all buildings during all hours.
• Supports the Estate House Team to reach monthly club membership, sales volume
  and community targets.
• Attend and actively participate in weekly manager meetings.
• Active participation in monthly all-staff DTC sessions with focus on service.
• Fills in as needed in every position in the Estate House.

Formed in 2008, Distinguished Vineyards represents a collection of iconic wineries from some of the world's most prestigious wine regions. Recognized as benchmarks for their regions, our domestic portfolio includes the highly acclaimed Argyle Winery in Oregon's Willamette Valley, MacRostie Winery and Vineyards in Sonoma, and Markham Vineyards in Napa Valley. Our core purpose is to enrich our world by championing sociability and helping people to live well. Ever evolving, while remaining true to our roots, Distinguished Vineyards offers an unparalleled work environment with opportunities for professional and personal growth that include:

• Our Culture - We live by our leadership principles of doing the right thing, for the long term, being first with consumers to win customers, thinking beyond, innovate, and adapt, deciding fast and making it happen, and welcoming differences and standing for fairness.

• Our Benefits - We have an amazing benefits package that includes 401K with matching, medical/dental/vision plan, PTO, community/employee engagement including wellness program, wine stipend, paid volunteering, and more!

• Our Community - We at DVWP believe in giving back and being accountable when it comes to social responsibility. That is why we have committed to our employees and their families and partner with community organizations to continue to uphold these values.

By joining MacRostie Winery, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it's wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn moreabout our culture: Distinguished Vineyards

Job Details:

Position Status: Full-time, Non-Exempt

Position Location: Healdsburg, CA


Position Hourly Wage Range: $26 - $30/hr. (commensurate)