Showroom Manager

Lulu and Georgia is seeking a sales‑driven Showroom Manager to launch and lead our first physical showroom in West Hollywood. This role owns showroom performance end‑to‑end — from opening the space and building the team to driving revenue, client engagement, and operational excellence. As the senior on‑site leader, the Showroom Manager is fully accountable for in‑store sales results, team performance, and the conversion of showroom engagement into measurable revenue, including post‑visit and online purchases. This is a hands‑on, highly accountable leadership role requiring strong commercial instincts, disciplined follow‑up, and comfort operating against clear goals and KPIs. This role will play a key part in shaping Lulu and Georgia’s long‑term physical retail strategy and is ideal for a commercially minded retail leader who thrives in a high‑touch environment and values structure, ownership, and execution. The Showroom Manager will report to the VP of Sales and work onsite at the West Hollywood, CA showroom location. Responsibilities Lead the successful opening of the West Hollywood showroom, partnering cross‑functionally to prepare the space, systems, and team for launch Hire, onboard, and train the showroom team; establish SOPs and daily operating standards Serve as the on‑site owner during the opening phase, resolving issues in real time and ensuring readiness for soft and grand openings Own showroom revenue targets and performance across daily, weekly, and monthly horizons Lead and develop a high‑performing sales team with clear expectations around conversion, follow‑up, and pipeline ownership Drive in‑store conversion and post‑visit sales through consistent clienteling and proactive outreach Ensure accurate capture of customer data to support omnichannel attribution and forecasting Partner with Sales Operations on reporting, pipeline visibility, and performance insights Client Experience & Clienteling Deliver a premium, white‑glove experience for retail customers, designers, and hospitality clients Ensure personalized design guidance, product education, and ordering support throughout the customer journey Own post‑visit follow‑up, including quotes, samples, and relationship‑building that drives long‑term value Act as the escalation point for VIP and complex client situations Recruit, coach, and performance‑manage showroom associates against clear sales KPIs Build staffing schedules aligned with traffic and business needs Foster a culture of accountability, collaboration, and sales excellence aligned with Lulu and Georgia’s brand values Operations, CRM & Reporting Ensure consistent and accurate use of HubSpot and POS systems across all showroom activity Oversee daily showroom operations, visual standards, merchandising execution, and inventory accuracy Manage showroom operating expenses and staffing budgets responsibly Partner cross‑functionally to refine processes, reporting, and scalable showroom practices Events, Community & Insights Support in‑store events, trade programming, and brand activations in partnership with Marketing and PR Build relationships with local designers and industry partners Serve as the voice of the customer by sharing insights on buying behavior, objections, and trends to inform broader retail strategy Requirements 5–7+ years of retail management experience, ideally within luxury home, furniture, or design‑driven brands Experience opening or scaling a new retail location strongly preferred Proven track record of achieving sales targets in a high‑touch environment Strong people leadership experience with clear performance accountability Excellent communication skills, executive presence, and customer‑first mindset Operationally strong, detail‑oriented, and comfortable in fast‑paced, evolving environments Experience with POS and CRM systems; HubSpot experience preferred Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Management Industries Retail Furniture and Home Furnishings Benefits Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave #J-18808-Ljbffr Lulu and Georgia