Patient Access Representative I or II - Bluffton

Job Description Summary The Patient Access Specialist position is part of the growing MUSC Health presence at the Bluffton Medical Pavilion, a modern outpatient facility designed to expand access to high-quality care in the Lowcountry. This role supports a collaborative, patient-centered environment where access to care begins the moment a patient makes contact. At Bluffton Medical Pavilion, teams work together across scheduling, registration, and clinical coordination to ensure patients experience seamless, timely, and compassionate service. This is an opportunity to join MUSC Health during an exciting phase of expansion in the Bluffton and greater Hilton Head region. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC005726 CHS - Bluffton Medical Pavilion (Offsite) Pay Rate Type Hourly Pay Grade Health-20 Scheduled Weekly Hours 40 Work Shift Job Description Full-time, part-time, and PRN roles available. Primary Responsibilities Providing front desk coverage in a fast-paced outpatient setting Scheduling appointments for internal and external referrals, including hospital and community providers Managing high-volume multi-line phone systems with professionalism and urgency Completing patient registration, verification, and documentation accurately and efficiently Collecting payments for clinical services and assisting with billing-related inquiries Coordinating interpreter services to support patient communication needs Collaborating with clinical teams, schedulers, technologists, and referring offices to ensure smooth patient flow Supporting a positive patient experience through clear communication and service excellence This role is ideal for individuals who thrive in customer-facing healthcare environments, enjoy problem-solving, and take pride in helping patients navigate the care system with ease. Additional Job Description Why MUSC Health? At MUSC Health, you're not just taking a job, you're joining a mission-driven academic health system committed to advancing care, education, and innovation across South Carolina. Team members benefit from a supportive culture, strong interdisciplinary collaboration, and opportunities for growth within a leading healthcare organization. Minimum Qualifications Bachelor’s degree from an accredited institution OR High school diploma/GED with: At least 2 years of experience in a medical office, call center, or customer service environment OR at least 6 months of MUSC Patient Access experience OR at least 6 months of related healthcare experience Preferred Skills Strong customer service and communication skills Experience with scheduling systems or electronic medical records Ability to multitask in a high-volume environment Attention to detail and accuracy in documentation and financial transactions Work Environment & Benefits Full-time, 40 hours per week with flexible scheduling options Weekend shifts may be available Opportunity to work in a modern outpatient pavilion setting Competitive MUSC Health benefits package, including medical, dental, retirement, and employee wellness programs Career development within one of the region’s largest academic health systems Find career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program. Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina. #J-18808-Ljbffr C002 Medical University Hospital Authority (MUHA)