Program Supervisor III - Dispatcher - Manufacturing, Agribusiness and Logistic Division

JOB SUMMARY Performs complex administrative and supervisory program work. Work involves establishing program goals and objectives; developing program guidelines, policies, and procedures; developing schedules, priorities, and standards for achieving program goals; evaluating program activities; coordinating program activities; and supervising the work of others. Works under general supervision with moderate latitude for the use of initiative and independent judgment. ESSENTIAL FUNCTIONS A. Performs technical assistance work for an agency program; develops and reviews administrative and technical policies and procedures and researches technical issues; and prepares and reviews reports on the effectiveness of program activities. B. Utilizes computerized dispatch equipment to provide and maintain an information system for tracking and locating loads, trucks, trailers, and equipment; assigns, dispatches, and tracks freight shipments; assists in coordinating and assigning work hours, trailer loads, and destinations to drivers and provides paperwork and special instructions; and reviews returned documents, trip sheets, and log sheets and instructs drivers of corrections needed. C. Confers with staff on program issues and problems; answers multi-line telephone; responds to inquiries regarding freight deliveries and administrative rules, regulations, policies, and procedures; conducts investigations of customer complaints and reported or suspected violations of statutes and agency rules; and confers with drivers on equipment performance and prepares and disseminates paperwork for truck, trailer, and equipment repair. D. Coordinates the preparation, editing, and distribution of correspondence, reports, studies, forms, and documents; reviews and edits data in charts, graphs, and databases and prepares summaries and reports; and develops and maintains filing, record keeping, and records management systems. E. Maintains security of tools, machinery, and equipment; responds to emergency situations; performs various correctional and custodial support functions; and assists in maintaining security of assigned inmates. F. Supervises the work of others. * Performs a variety of marginal duties not listed, to be determined and assigned as needed. #J-18808-Ljbffr