IT Help Desk Specialist: Escalation & Security
Regions Financial Corporation
Regions Financial Corporation seeks a Technology Services Help Desk Technician to support internal users from our Atlanta, GA office. The role requires troubleshooting, incident response, and ticket management to resolve IT issues with a strong focus on customer service. The candidate should have a High School Diploma or GED with technical training and at least two years of PC troubleshooting or remote support experience, plus CompTIA Security+ or equivalent security certifications. #J-18808-Ljbffr Regions Financial Corporation
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- ...virus protection and other security initiatives. The... ...established run books and escalation procedures. This position... ...be a part of a 24x7 IT Operations team, serving... ...and prioritizes incoming help requests via phone,... ...tickets and remote support (desk-side as needed) in a...SuggestedFull timeWork experience placementRemote workFlexible hoursShift workNight shift
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- ...talented individuals who work together to help businesses grow and succeed, and... ...of our communities. Geotab is advancing security, connecting commercial vehicles to the internet... ...! Geotab is seeking a Technical Support Specialist who will provide expert technical...SuggestedPermanent employmentFull timeLocal areaWork from homeHome officeFlexible hoursNight shiftRotating shiftAfternoon shift
- ...Georgia* *Bilingual, Spanish preferred not mandate * *MUST have IT Help Desk Call Center exp* Provides technical assistance to both... ...and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with...Suggested
$90k - $115k
...across civilian and defense sectors, including health, national security, and regulatory environments. We partner with government agencies... ...modernization, data and analytics, and enterprise IT support. Our teams are experienced in federal contracting environments...Remote work- ...learning technology products. • Performs Tier 2 functional support for learning systems within agreed upon SLAs. • Acts as an escalation point for complex support issues/questions from internal stakeholders and further escalate issues as appropriate. • Reports and...Full time
- ...a team of Technical Support Specialists. We are seeking to fill the Support... ...role, a support and escalation point for Fortinet customers... ...customer service and technical help for our loyal customers and to... ...administration role in a networking/security company or equivalent...Work at office
$90k - $110k
...Headquartered in Ashburn, VA, we deliver mission-focused support across civilian and defense sectors, including health, national security, and regulatory environments. We partner with government agencies and large contractors to support mission-critical programs with...Temporary workFor contractors$55k - $65k
...Job Title Operations Technical Specialist Job Description This is an opportunity to join Ascot Group - one of the world's preeminent... .... Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service both...Full timeTemporary workInternshipWork at officeLocal areaFlexible hours- ...maintain multiple customer environments and provide exceptional support across phones and email. The role involves crisis management, escalation to senior engineers, knowledge base contributions, onboarding new customers, and mentoring NOC staff. Travel to customer sites...Shift workNight shiftWeekend work
$53.1k - $65k
...Support and administration of Windows, Mac OS X, and Linux systems. Diagnose, troubleshoot, and repair computing related issues; escalating to senior team members when appropriate. Support for all corporate productivity software (Microsoft Office – Access, Word, Excel,...Work at officeRemote workFlexible hours- ...works in consultation with the Regional IT Manager to help teammates and customers at... ...solution; identify what issues should be escalated and what can be resolved personally. Troubleshoot... ...obtain and maintain a U.S. Government security clearance for the duration of...Permanent employmentWork experience placementWork at officeLocal areaRemote work
$136k - $187k
...Position Title: SAP & Enterprise Applications Security SpecialistLocation: Atlanta, GA / RemoteReports To: Senior Manager, IT SAP & Enterprise Applications SecurityRole... ...:The SAP & Enterprise Applications Security Specialist owns the design, engineering and governance...Remote work- ...specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutionsand Mission Operations... ...customer requirements.The Helpdesk Specialist addresses problems, installs,... ...looking to bring on an experienced Help Desk Specialist with “Next-Level...Temporary work
$65k - $75k
...and staff and serves as a primary point of contact for day-to-day IT needs. Key Responsibilities Provide Tier 1 and Tier 2 technical... ...Set up and support video conferencing and audiovisual systems. Escalate technical issues as appropriate and communicate updates to users...Full timeWork at officeRemote workNight shift- ...experience. The analyst supports a wide range of IT systems—including desktops, laptops,... ..., development, and application teams to escalate complex issues and drive resolution.... ...bar, and bot interaction. Mentoring other help desk personnel on hardware and software problem...Work at office
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$135.2k - $306.4k
...setting high standards for reliability, security, observability, and responsible AI delivery... ...design reviews, serve as a technical escalation point, and define standards for maintainable... ...across our products and services, we help customers turn that promise into a...Temporary workFlexible hours- ...Type Exempt JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline... ...of the company’s mission of helping children achieve a lifetime of great... ...systems, ensuring timely resolution or escalation. Technical Troubleshooting:...InternshipWork at office
- ...THE JOB? The role of a Technical Support Specialist is to provide on-site & remote support,... ...RESPONSIBILITIES? Provide friendly on-site and remote help to employees Follows up on open tickets,... ...tickets according to priority. Assign / Escalate tickets as needed to expedite resolution...Work at officeRemote work
- Loan Support Analyst Senior At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture...Work at office
- General information Job Title Senior IT Support Engineer Date Tuesday,... ...troubleshooting steps, resolutions, and escalations accuratelySupport setup, imaging, configuration... ...check2-5 years of experience in Help Desk, IT Support, or End User SupportExperience...Work at officeLocal areaRemote workShift work
- ...testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes... ...operating procedures and runbooks. Assists and serves as a point of escalation for junior team members.Job Duties and Responsibilities:Assist...Work at office
- ...IES) is building a dedicated Escalation Management Team to support our... ...comes in.As Proactive Risk Specialist, you own the earliest stage of... ...not a customer support role. It is a proactive, data-informed... ...on early-stage risk accounts, helping frame the issue, identify...Worldwide
- ...focused Technical Support Specialist to join our growing... ...software issues, and help ensure a smooth and positive... ...service, help desk, IT support, or technical... ...resolutions accurately. Escalate complex or unresolved... ...confidentiality and security of customer, employee,...Full timePart timeRemote workFlexible hours
- Wipro is seeking a front-line Tech Bar support specialist to assist walk-in users with device setup, troubleshooting, and issue resolution... ...of desktops, laptops, printers, and mobile devices, ensuring security and compliance while coordinating with resolver teams and...
$55k - $71k
...a Tier 1 Support Specialist to continue delivering... ...solved, every escalation that goes to Orka... ...with the customer's IT team when they're... ...troubleshooting guides Help shape the AI... ...support, help desk, IT support, or a... ...defined Information Security Policy and all employees...Full timeRemote work- ...Join the team as a Technical Field Specialist and play a vital role in testing pre-release... ...cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device... ...troubleshoot issues on-site Capture logs, escalate defects, and keep operations running...
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