IT Support Analyst

What you will do Installation, maintenance, and repair of desktop and laptop computing systems. Support and administration of Windows, Mac OS X, and Linux systems. Diagnose, troubleshoot, and repair computing related issues; escalating to senior team members when appropriate. Support for all corporate productivity software (Microsoft Office – Access, Word, Excel, PowerPoint, Exchange, Outlook; Photoshop; Acrobat) and centrally managed systems, including installation, troubleshooting, and user assistance and training (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn). Installation, configuration, and maintenance of backup software on all desktop/laptop computing systems. Educate and train employees on proper computing techniques and use of applications (Confluence Knowledge Base). Assist system administrators with basic support and administrative tasks, including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support. Prepare equipment for procurement, deployment, and asset inventory. Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices. Assist users and manage VPN access for remote system access. Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems, and approvals. Take full advantage of training opportunities provided. Qualifications 1 to 2 years of experience providing desktop support in a mixed PC and Mac environment. Commitment to providing superior customer service. Excellent communication and interpersonal skills. Detail‑oriented with good follow‑up. Demonstrated skill in configuring and troubleshooting printers. Expert knowledge of Microsoft Office. Experience with networking hardware and basic networking concepts. Compensation & Benefits Annual base salary range: $53,100 – $65,000 (US applicants only). Eligible for an annual incentive plan. Additional S&P Global benefits and health and wellness coverage. Flexible downtime (generous time off). Continuous learning resources. Financial planning and retirement options. Family‑friendly perks and discounts. Location & Availability Based in New York headquarters; in‑office presence required 4 to 5 days a week. #J-18808-Ljbffr