Client Solutions Engineer

The Role We’re looking for our first Client Solutions Engineer to join our team in New York. As a Client Solutions Engineer, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement. You’ll work directly with some of the world’s leading tech companies (like Spotify, TeamViewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea. This is a unique opportunity to join Omnea at a pivotal moment in our journey, scaling alongside a world‑class team and making an outsized impact on our customers and product. What You Can Expect Be part of the 'SWAT Team' for complex solutions at Omnea. You’ll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You’ll also assist the Commercial team by rapidly creating solutions for sophisticated demos. Serve as our first line of defense for customer requests and issues. You’ll provide an unreasonable level of support to help our customers achieve their goals—even when those goals extend beyond direct use of our platform—to drive positive emotional sentiment across the customer base. You’ll help own Customer Experience, managing the delivery and prioritisation of engineering support tickets. Be the vital link between our customers and the product roadmap. You’ll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of customer asks. You’ll also assist with writing Product tickets to define engineering requirements and manage their delivery. Become the go‑to source of knowledge about the Omnea product within the company. You’ll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture, setup, and capabilities—allowing you to effectively communicate with both technical and non‑technical audiences, internally and externally. Create the 'source code' for doing things excellently in our team. You’ll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You’ll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation). About You You have 2–5 years of experience in a performance‑driven environment. Whether it’s in academia, work, sport, or whatever else you’ve put your mind to, you will have consistently performed at the top of your team. Your experience does not have to be directly relevant to the role, but you will have consistently excelled at something incredibly challenging that demonstrates your grit, perseverance, and ability to perform in the top 1%. You have a strong technical foundation. You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship. You’re smart, technically minded, and have the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge (though a side project or degree module is fine, a Computer Science degree isn’t required). Excellent communication. You can speak and write clearly about technical topics, and you’re a strong presenter. An entrepreneurial spirit. You’re entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any 'normal' career and you’re happy to roll up your sleeves and do whatever’s required. FYI, we’ve signed up to the Future Founder Promise. Drive, competitiveness, and a deep focus on your career. You thrive in demanding environments and love solving complex problems. You know this requires dedication & some sacrifice but you think it’s worth it. Why Join Us Incredible team. Every Omnea team member was a top performer in their last role. Our leadership team previously scaled Tessian from $0–$30M ARR ($8M–$500M valuation). Unmatched career acceleration. You’ll build rare skills, work directly with founders, and shape the trajectory of a rocketship startup. World-class customers. We’re already trusted by global brands like Spotify, McAfee, and Proofpoint—and we’re just getting started. Strong backing. We’re backed by Accel, First Round, and Point Nine, with $25M raised to date. Meaningful ownership. Competitive compensation, including equity options. Benefits & Requirements We work Tuesdays, Wednesdays & Thursdays in‑person at our offices. We are commercial, ambitious, and we don’t pretend otherwise! We’re actively seeking folks looking to make the most of a career‑defining opportunity, with the hunger to be part of building something really impressive. We sometimes use AI note‑takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application; otherwise we’ll take your application as confirmation that you’re happy for us to use note‑takers (whether added to video calls or in the background). EEO Statement At Omnea, we embrace diversity. To build a product that’s loved by everyone, we’re best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn’t quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else—we’re eager to consider a wide range of candidates. #J-18808-Ljbffr Omnea