Media Producer, Customer Care Creative (CCC)

About the Team and Position We're building something different at Carvana — a Customer Care team that communicates through compelling, high-quality media. We need a Media Producer who's hungry to own creative projects end-to-end, move fast, and make work that actually lands. If you thrive when given ownership, embrace AI as a force multiplier, and care deeply about the craft, this is your role. What You’ll Be Doing End-to-end production — concept through delivery. Video, photography, and graphic design for Customer Care initiatives: training content, email templates, event materials, digital signage, recognition programs, and more. All three production phases independently: pre-production, production, and post-production. Event coverage — photography and videography with same-day or next-day turnaround. Departmental branding: digital signage, seasonal visuals, cultural moments. Production archives and handoffs — organized, documented, seamless. Other duties as assigned. How You’ll Work Lead projects with minimal oversight. Develop shotlists and storyboards, manage timelines, partner with stakeholders, and deliver work tied to real business outcomes. Move forward, not sideways. When requirements are unclear, narrow scope and ship — don't wait for perfect clarity. Use AI as a creative accelerator. We actively use generative AI for scripting, ideation, image generation, and editing assistance. We expect you to integrate these tools naturally into your workflow. Collaborate with a peer media producer to balance workload and push each other's creative thinking. Connect your work to outcomes. Understand how media drives employee engagement, retention, and recognition — and make content that reflects that. What You Should Have 3–5 years of experience in video production, graphic design, and photography — ideally in corporate communications, internal comms, or a creative agency. A strong portfolio showing range across video, design, and photography. (Required with application.) Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and CapCut. DaVinci Resolve experience is a plus. Comfort with AI tools like Claude, ChatGPT, or similar for creative workflows. Experience with Google Workspace and Microsoft 365 for collaboration and project management. Strong organizational skills and the ability to juggle multiple projects in a fast-moving environment. A Bachelor's degree in Media Production, Communications, Design, or equivalent experience (preferred). You should arrive ready to own your work from day one. We're not looking for someone who waits for fully-formed briefs — we're looking for someone who shapes the work. Other Requirements Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Carvana