Staff Assistant

Summary This position supports Veteran Readiness and Employment (VR&E) Staff assigned to supervise and assist participants of Chapter 31, Title 38, U. S. Code. Assistance is required in all phases of the VR&E program. Independent decisions to determine appropriate course of actions within the provisions of the VR&E program are required. Responsibilities Specific duties include: Processing VA Form 1900 Applications for VR&E Services for Disabled Veterans. Incumbent adjudicates General Eligibility Determinations (GED's) for all Chapter 31 and other applicants. This would include denial of applications -processes required notification, appeal rights and CWINRS Auto GED processes. Incumbent must exercise judgment and be capable of working independently without supervision. Incumbent must have extensive knowledge of the adjudication processes characteristic of the VR&E program. Responding to telephone inquiries from claimants, their representatives, VR&E staff and other VA personnel and resolves issues which may include but not limited to the following: Status of counseling, case status in CWINRS, Chapter 31 awards, entitlement calculations, tuition, fees, books, supplies and subsistence inquiries. Receiving veterans and other visitors to regional office and out-based sites making inquiries regarding VR&E issues. Screens issues presented by the veterans or other visitors, and in the absence of a Vocational Rehabilitation Counselor (VRC), and within the scope of assigned responsibilities, serves as VA representative to resolve issues presented by veterans. Assisting VRCs with Chapter 31 enrollments by preparing certification lists for training facilities and preparing 28-1905 authorizing enrollments. Assists VRCs to maintain satisfactory supervisory schedules by maintaining calendar of requires supervision visits, preparing schedule letter to veteran and rescheduling requested supervisory dates. Reviews enrollment certification from school certifying officer to ensure veteran is properly enrolled, enrolled in course work required of degree plan, and that enrollment qualifies for an appropriate subsistence allowance. Must be proficient in utilizing VA ONCE. Determines if enrollment is appropriate as prescribed by degree plan, Individual Written Rehabilitation Plan (IWRP), and proper rate of subsistence pay. Prepares subsistence award as independent reviewer. ­Authorizing Chapter 31 subsistence awards using Claims Authorization (CAUT) command. Solves payment inquiries, possesses a basic knowledge of the computer, processing procedures, master record storage, code identification and translation systems. Determines eligibility for Post 9/11 BAH rate or Chapter 31 SA. Receiving VR&E billings from schools for tuition, books, fees and supplies. Ensures all receipts are date stamped. Reviews voucher for correct billing for tuition, fees and books. Evaluates supply billing for items not authorized for VR&E. Prepares certification document for case manager to present to the voucher auditor for payment. ­ Receiving grades from schools for veterans training _under Chapter 31. Associates with proper Counseling, Evaluation, Rehabilitation (CER) folder and degree plan to determine if veteran is achieving successful pursuit. Prepares action document for case manager as grades dictate. Knowledge of and ability to effectively utilize CWINRS to effectively accomplish Chapter 31 award actions, update case status, read screens, draw conclusions, determine appropriate award action and make recommendations from screen review, prepare original word processing documents and utilize glossaries to prepare documents. ­ Receiving requests from Chapter 31 participants requesting a special service. Advises veteran of appropriate action required to receive requested services. Incumbent approves or denies special services and prepares documents for services such as medical referrals, loan requests and tutor requests. Assists claimants in preparing claims for these benefits, services, rights and privileges. Assists in procuring and preparing documents or other evidence when required. Resolving issues related to Chapter 31 training such as overpayment questions, class schedules, termination dates, remaining entitlement, training under other educational chapters and accounts receivable. Issues are resolved by reviewing appropriate master records, claim files and CER folders. Making independent decisions regarding input of awards and other data into the master record. Inputs the data timely and accurately and keeps VR&C supervisory personnel informed of any problems. Independently resolves issues regarding check suspense. Must be able to independently audit Chapter 31 benefits paid and due. Work Schedule: Full-time, M-F, 7:30am - 4:00pm Compressed/Flexible: Not Available. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Staff Assistant; PD387030 Bargaining Unit: Yes Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required. Requirements Conditions of Employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/07/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: One-year specialized experience which is equivalent to the GS-7 level. Specialized experience is described as performing the following duties in a work environment responsible for human services or general office administration: alpha-numeric filing, completing telephone outreach, responding to telephone and written inquiries; scheduling appointments; financial transaction to include account reconciliation and documentation of Federal procurement; accurate computer data entry, and appropriate customer and peer relationships/communication. OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree (including LL.B. or J.D. if related) or two full years of progressively higher-level graduate education leading to such a degree and which demonstrates the competencies necessary to do the work. Must provide transcripts when substituting for education. OR Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.