Senior Manager, Machine Learning
Full-time
Twilio
About the Job: Twilio is shaping the future of communications. We are looking for a Senior Manager of Machine Learning to join our Conversation Memory team. This is a critical "player-coach" role focused on building foundational platform capabilities for the next generation of conversational AI. You will own the development of 0-to-1 platform features that empower developers to build sophisticated, context-aware customer engagement applications.
Responsibilities
- Collaborate with cross-functional teams to translate ambiguous business problems into a clear, prioritized ML product roadmap.
- Provide strategic direction and mentorship while contributing hands-on technical expertise to model deployment and experimentation.
- Establish a high-performing engineering setup that enables rapid iteration and deployment of ML models.
- Drive continuous improvement in team processes, tooling, and infrastructure to optimize for velocity and maintainability.
- Monitor the AI landscape for state-of-the-art research (LLMs, embeddings) and promote strategic adoption.
- Recruit, manage, and develop a diverse team of Machine Learning Engineers, setting clear goals and KPIs.
Qualifications
- Bachelors in Computer Science, Engineering, or a related field (MS/PhD preferred).
- 10+ years of experience in Applied ML or AI, with 3+ years specifically leading teams of MLEs or Data Scientists.
- Proven track record of executing multi-year technical visions for large-scale ML platforms.
- Deep expertise in production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores.
- Extensive experience with MLOps and LLMOps patterns, including rigorous evaluation metrics for non-deterministic AI.
- Strong background in cloud-based services (AWS, GCP, or Azure) managing high-volume data.
- Desired: Experience with conversational AI agents and working in geographically distributed settings.
What We Offer
- Remote-first culture with global impact and a vibrant community.
- Competitive pay and generous time off, including wellness and parental leave.
- Healthcare, retirement savings programs, and home office support.
- Opportunity to solve complex problems and take initiative in a "Twilio Magic" environment.
Vacancy posted a month ago
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