Customer/Client Care Manager ($25+ DOE)

Job Description

Job Description

Customer/Client Care Manager - Healthcare Scheduling & Client Services

BrightStar Care of Anchorage
Eagle River, AK
Full-Time | On-Site

If you're an experienced scheduler, office coordinator, staffing coordinator, healthcare administrator, or customer service professional who enjoys helping people and keeping things running smoothly, we'd love to meet you.

BrightStar Care of Anchorage is looking for a full-time Customer Care Manager to join our Eagle River office.

This position is at the center of our daily operations. You'll work closely with our caregivers, clients, families, and clinical team to schedule care, keep communication flowing, and help ensure every client receives the exceptional service BrightStar Care is known for.

Some days you'll be coordinating schedules. Other days you'll be welcoming a new client, supporting a caregiver, updating documentation, or helping coordinate schedule changes. Every day brings something a little different, and that's one of the things our team enjoys most about this role.

We're looking for someone who enjoys being part of a team, takes pride in their work, and is looking for a stable, full-time position where they can grow over time.

What We Offer

At BrightStar Care, we believe taking care of our employees is just as important as taking care of our clients.

Our benefits include:

• Competitive pay based on experience
• Medical benefits for full-time employees
• PTO after 90 days
• Weekly pay with direct deposit
• Paid training and continuing education
• Supportive leadership and RN oversight
• Employee referral bonus
• Opportunities for advancement. We promote from within!
• Mobile scheduling and documentation tools
• HomeCare Pulse Employer of Choice
• Enterprise Champion for Quality – 8 YEARS RUNNING!
• Joint Commission Accredited

Every BrightStar Care location is independently owned and operated.

As our Customer Care Manager, you'll help keep our office running smoothly while supporting both our clients and caregivers.

Responsibilities include:

• Coordinate caregiver schedules to ensure clients receive the care they need
• Build positive working relationships with clients, families, and caregivers
• Serve as one of the primary points of contact for client communication and customer service
• Assist with new client intake, onboarding, and service coordination
• Work closely with our Director of Nursing and office team
• Help coordinate schedule changes and staffing needs throughout the day
• Follow up with clients and caregivers to support quality care and customer satisfaction
• Maintain accurate documentation and office records
• Support a positive, collaborative office environment

• Enjoy staying organized and keeping things on track
• Like helping people and being part of a team
• Communicate well and build positive relationships
• Are comfortable juggling several tasks throughout the day
• Stay calm and flexible when priorities change
• Notice the little details
• Enjoy learning new technology and systems
• Take pride in following through on your commitments
• Are looking for a stable, full-time position where you can build a long-term career

• High school diploma or GED required
• Two or more years of experience in healthcare, staffing, scheduling, customer service, office administration, or a related field preferred
• Home care, healthcare, or medical office experience is strongly preferred
• Strong computer skills, including Outlook, Word, and Excel
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a busy office
• CPR certification (or ability to obtain)
• Valid driver's license and reliable transportation

At BrightStar Care, we're committed to providing A Higher Standard of Care - not only to our clients, but to one another.

Our team believes in treating people with kindness and respect, doing what we say we'll do, working together, and always looking for ways to improve. We work hard, support each other, celebrate successes, and genuinely enjoy being part of a team that makes a difference in the lives of others.

If that sounds like the kind of workplace you're looking for, we'd love to hear from you.

Join BrightStar Care of Anchorage and help us continue providing A Higher Standard of Care.

BrightStar Care of Anchorage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. Qualified applicants of all races, colors, religions, national origins, ages, sexes, sexual orientations, gender identities, veteran status, disabilities, and all other protected classes are encouraged to apply.

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