Sales Operations Analyst

Sales Operations Analyst

As part of the global commercial team, the Sales Operations Analyst will play a key role in supporting the sales forecasting process, providing inside sales support and performing market intelligence in the markets we operate in, with a high focus on the operations in the United States. This position will pro-actively analyze internal and external commercial performance, evaluate data and identify trends and suggest policy changes to support the objectives of the commercial strategy.

At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be apart of our journey.

What we can offer

• Innovation-driven environment: Contribute to data-led decision making and continuous improvement initiatives across global operations.
• Work-life balance: Collaborative and flexible office environment with opportunities for regional and occasional international exposure.
• Professional development: Access to structured learning, Lean training, and hands-on involvement in strategic commercial initiatives.

Key responsibilities

• Analyze revenue and volume performance across terminal, regional, and global levels, identifying trends and delivering actionable insights.
• Lead and coordinate the volume forecasting process in collaboration with Global Sales Leads, terminal CCOs, Finance, and Revenue Management.
• Conduct proactive market intelligence and competitive benchmarking to identify new business opportunities and support commercial strategy.
• Support customer-facing commercial activities by developing tailored analyses, modeling sales scenarios, and preparing presentations.
• Collaborate with cross-functional teams to support the implementation of the APM Terminals Business System and improve sales processes.
• Perform ad hoc analyses including deep dives, market studies, forecast revisions, and customer feedback assessments.
• Drive continuous improvement by identifying process gaps, recommending enhancements, and participating in or leading Kaizen initiatives.

What we are looking for

• Demonstrated continuous improvement mindset, with the ability to identify inefficiencies and implement practical, data-driven solutions.
• Bachelor's degree with at least 2+ years of experience in sales operations, sales support, or a related analytical role.
• Strong analytical skills, including experience in financial modeling, statistical analysis, and interpreting complex datasets.
• Proficiency in Excel, PowerPoint, and Power BI, with the ability to communicate insights clearly and effectively.
• Business acumen and financial literacy, with an understanding of commercial drivers and market dynamics.
• Strong interpersonal and collaboration skills, with the ability to work independently and across global, cross-functional teams.
• Experience in shipping, logistics, or port terminal operations is an advantage, as is exposure to Lean or process improvement methodologies.

Salary: $90K - $120K

Location: Charlotte, NC
Schedule: Full Time (Monday - Friday in office)