Sales Operations Analyst

Overview As part of the global commercial team, the Sales Operations Analyst will play a key role in supporting the sales forecasting process, providing inside sales support and performing market intelligence in the markets we operate in, with a high focus on the operations in the United States. Key Responsibilities Analyze revenue and volume performance across terminal, regional, and global levels, identifying trends and delivering actionable insights. Lead and coordinate the volume forecasting process in collaboration with Global Sales Leads, terminal CCOs, Finance, and Revenue Management. Conduct proactive market intelligence and competitive benchmarking to identify new business opportunities and support commercial strategy. Support customer-facing commercial activities by developing tailored analyses, modeling sales scenarios, and preparing presentations. Collaborate with cross-functional teams to support the implementation of the APM Terminals Business System and improve sales processes. Perform ad hoc analyses including deep dives, market studies, forecast revisions, and customer feedback assessments. Drive continuous improvement by identifying process gaps, recommending enhancements, and participating in or leading Kaizen initiatives. Qualifications Demonstrated continuous improvement mindset, with the ability to identify inefficiencies and implement practical, data-driven solutions. Bachelor’s degree with at least 2+ years of experience in sales operations, sales support, or a related analytical role. Strong analytical skills, including experience in financial modeling, statistical analysis, and interpreting complex datasets. Proficiency in Excel, PowerPoint, and Power BI, with the ability to communicate insights clearly and effectively. Business acumen and financial literacy, with an understanding of commercial drivers and market dynamics. Strong interpersonal and collaboration skills, with the ability to work independently and across global, cross-functional teams. Experience in shipping, logistics, or port terminal operations is an advantage, as is exposure to Lean or process improvement methodologies. Salary & Location Salary: $90K - $120K Location: Charlotte, NC Schedule: Full Time (Monday - Friday in office) Equal Employment Opportunity Statement APM Terminals is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with APM Terminals in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing View email address on click.appcast.io. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company. #J-18808-Ljbffr