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CX Transformation Senior Manager — Service Design & AI

Accenture

Accenture Song seeks a senior leader in customer service transformation to help clients optimize and scale their support operations. You will assess current capabilities, quantify value, and guide delivery teams across processes, technology, and data analytics to deliver enhanced customer experiences. You will collaborate with cross-functional teams, lead strategic initiatives, and drive new business opportunities while mentoring junior colleagues. #J-18808-Ljbffr Accenture

Vacancy posted 5 days ago
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