CX Transformation Senior Manager — Service Design & AI
Accenture
Accenture Song seeks a senior leader in customer service transformation to help clients optimize and scale their support operations. You will assess current capabilities, quantify value, and guide delivery teams across processes, technology, and data analytics to deliver enhanced customer experiences. You will collaborate with cross-functional teams, lead strategic initiatives, and drive new business opportunities while mentoring junior colleagues. #J-18808-Ljbffr Accenture
- ...and QA, ensuring strong vendor relationships while guiding the transition to AI-first, human‑in‑the‑loop workflows. You’ll manage budgets, staffing, and knowledge management, partnering with CX leaders to sustain a high‑performing culture. You’ll shape how Hover’s...Senior
- Crusoe is seeking a senior individual-contributor Program Manager to shape and govern the Customer Experience (CX) programs. You will lead the operating rhythm, drive change, and partner... ...on ambitious timelines in a fast-growing AI infrastructure company. You will own cross-...Senior
- DoorDash is seeking a Senior Manager for the Customer Experience Analytics team in San Francisco to set the analytical... ...opportunities to drive perfect interactions, and shape AI-driven support. You will partner with CX, Product, Engineering, Operations, and AI/ML to...Senior
- DoorDash, Inc. is seeking a Senior Manager, Analytics for Customer Experience to lead and grow the analytics team supporting... ...for resolution quality across both human-assisted and AI-driven channels and partner with CX, Product, Engineering, Operations, and AI/ML to...Senior
$112.6k - $212.7k
Customer Experience (CX) Transformation - Senior Consultant At Capgemini... ...by creativity and design. All underpinned by technology... ...focuses on Customer Service transformation or... ...ideas clearly at a management level, with excellent... ...as they relate to AI/Data Science, Digital...SeniorFull timeLocal area- Retell AI, based in Redwood City, CA, is seeking a Senior Content Marketing Manager to own storytelling across customer stories, case studies, and strategic blogs. You will... ...content programs, and help shape a modern CX platform through smart storytelling and strong...Senior
- ...product and experience design; technology and experience... ...in a digital, self-service manner and you’re ready... ...help clients optimize and transform their customer service... ...and work force management, quality management, center... ...leadership in cloud, data and AI with unmatched industry...SeniorFull timeContract workLive inWork at officeLocal area
- ...teams — rely on it every day. As AI changes how teams collaborate... ...at the center of Jira's AI transformation: building experiences where... ...work together. You'll lead the design vision for how Jira evolves... ...ambiguous environmentsExperience managing and growing teams of 8+...SeniorWork at officeLocal areaShift work
$160k - $210k
...Annual SalaryJob Description Summary:Overall management of construction project resulting in... ..., Change Orders• Direct preconstruction services and activities• Negotiate, prepare and... ...assignedMINIMUM SKILLS OR EXPERIENCE REQUIREMENTS:* Design Build experience is a must• Engineering,...SeniorFull timeContract workTemporary workFor subcontractorFlexible hours$150.1k - $227k
...DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive... ...at the company leading workforce transformation in the agentic era? You’re in the right... ....The RoleThe Corporate Development Ops Senior Manager (Data and AI Transformation) will be a...SeniorFull time3 days per week$130.8k - $241k
...Summary Oracle Cx Field Service Functional ManagerOur Deloitte... ...analytics, Generative AI, transformative technologies, and creative design. We can enhance... ...creativity, and ongoing managed services to solve the biggest... ...-level employees to senior leaders, we believe...Local area- ...seeking a Sr Partner Delivery Success Manager to own and scale strategic relationships... ...implementation partners, ensuring they can deliver AI and CX solutions for enterprise customers.... ..., enterprise delivery, and AI transformation. You will act as strategic advisor and...Senior
- DoorDash is seeking a Senior Manager for Customer Experience Analytics to set the analytical vision... ...a team of data scientists focused on CX quality and operational cost, uncover opportunities... ...with CX, Product, Engineering, and AI/ML teams to drive #J-18808-Ljbffr...Senior
$198.4k - $341k
...-generation financial services company and national bank... ...an unprecedented transformation, and we’re at the forefront... ...SoFi, we're building AI capabilities that... .... We're looking for a Senior Director, AI Enterprise... ...organizational change management by building excitement...SeniorFull timeRemote work$175k - $236.8k
Amazon Interactive Video Service (Amazon IVS) is AWS's fully managed live streaming service, built on the same battle... ...so developers can move fast. As a Senior Product Manager, you will play a critical... ...new product experiences with AI (bonus if video related)- Experience...SeniorLocal areaWorldwideFlexible hours$124k - $280k
...Contact Center Transformation - Senior ManagerAs a Contact Center Transformation... ...- Senior Manager, you will lead the charge... ...the Commercial & Service Excellence network, utilizing... ...data, analytics, and AI to deliver impactful... ...research to inform design improvements and enhance...Senior$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents... ...company leading workforce transformation in the agentic era? You’re in... ...investment. As a Customer Success Manager aligned to our Technology,... ...adoption of Sales Cloud and Service Cloud - so customers see measurable...SeniorFull time$150k
A leading construction company is seeking a Project Manager II in San Francisco to oversee the construction of a parking structure, particularly... ...of relevant experience, including knowledge of DSA markets and Design-Build delivery methods. We offer competitive salaries, starting...Senior$148k - $185k
...opportunity to thrive.Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're hiring a Senior Technical Program Manager to lead our AI transformation in developer productivity: rethinking how engineers at Lyft work with AI, from tooling and...SeniorHourly payWork at officeLocal area3 days per week- Visa is seeking a Senior Director, AI Adoption & Change Management, to lead adoption, reinforcement, incentives, and measurement for the AI-first transformation at VCA. This leader will align with global and regional leadership, HR, AI platforms, and change champions to...Senior
- A leading payroll solutions provider is seeking a Senior Product Design Manager to enhance their Payroll product. The role involves leading design initiatives, managing a team, and collaborating across departments to ensure robust and user-friendly experiences. With a focus...Senior
$132.5k - $338.3k
...growth, product and experience design; technology and experience... ...customer support in a digital, self-service manner and you’re ready to... ...to help clients optimize and transform their customer service... ...transform their customer service Manage and coach junior team members...SeniorContract workLive inWork at officeLocal area$200k - $247k
...technology and financial services firms that focus... ...approach to the AI ecosystem and are... ...space. As Senior Director of Business... ...and ongoing management of strategic partnerships... ...data exchange, transforming how healthcare and... ...package is thoughtfully designed to support and...SeniorPermanent employmentFull timeContract workWork at officeLocal areaRemote workWork from homeFlexible hours3 days per week- ...seeking a Change Communications Lead within the Experience Design & Research team to shape AI-native change messaging and adoption. You'll build... ...craft audience-specific communications, and partner with senior leadership to align strategy with measurable outcomes. The...Senior
- Kong Inc. is seeking a Sr. Staff Product Designer to own the visual language of APIs and AI connectivity. You will lead design system craft, define tokens, and ensure consistency across the product that customers use every day. This hands‑on role requires collaboration...Senior
$123.2k - $249.8k
Adobe is seeking a Senior Experience Designer Manager to lead and inspire a team of designers and technologists. This role involves crafting innovative experiences using generative AI and document productivity. The ideal candidate will have over 5 years in people management...Senior- ...leading global creative consultancy is seeking a Senior Consultant to drive customer experience transformation. The ideal candidate will have over 5 years of experience... ...in strategy consulting, marketing, or customer service. Responsibilities include conducting market...Senior
- ...Solutions portfolio, spanning Advanced Payroll, HR & Worker Management, and ASO. These roles bridge AI-powered innovation with human expertise to make complex... ...mid-market clients. You will own end-to-end experience design within the GBSG Customer Success team, shaping scalable...Senior
$159.2k - $238.8k
Harvey is seeking an Engagement Manager in San Francisco to lead AI transformation engagements at elite law firms and Fortune 500 companies. The role requires... ...consulting and be comfortable engaging with senior leaders. A curiosity for AI and skills in change management...Senior- ...Anthropic in San Francisco and New York City seeks an Associate Principal to lead AI strategy engagements, partnering with Principals to assess value-creation opportunities and transformation risk across industries. You’ll work shoulder-to-shoulder with Principals on live...Senior
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