Customer Service Supervisor

LUX dynamics is a privately owned, Reno-based high-bay LED manufacturing company. We use our core values to feed our culture and resonate motivation and passion with all our employees. We are looking for a detail-oriented and hard-working Customer Service supervisor to join our team. The ideal candidate can function in a fast-paced environment and will oversee all supply chain and customer support functions of the business.

Job Description

LUX is growing, and we need a leader who can guide our customer service personnel who empower us. The goal is to keep the departments running efficiently and profitably, to maintain our phenomenal customer satisfaction, loyalty, and retention, and to exceed their expectations consistently.

Summary of major responsibilities:

• Provide outstanding customer service by leading and motivating your team
• Supervise and track the customer service department workflow
• Address and settle any related issues/disputes from customers
• Liaise with other departments and follow up on the job process
• Provide valuable insights to stakeholders
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Supervise the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction

Requirements and skills:

• A minimum of five years of experience in a related field is required
• Excellent communication skills, attention to detail, and desire to be part of a busy office support team
• Proficient in Excel, Word, Windows, Outlook, Google, etc.
• QuickBooks experience
• Ability to type 40 words per minute

LUX Core Values – THE P.E.A.K. OF LUX

• PROFESSIONALISM – In Everything We Do
• EXTREME OWNERSHIP – Own your mistakes, even if you are only partially at fault. Own it 100% and recognize that if one team member fails, we all fail.
• ALWAYS DO WHAT IS RIGHT – Boldly go above and beyond expectations. Do what you say you’re going to do… and then some!
• KINDNESS – Respect all and listen intently. These people are your tribe!

• 401(k) and company matching
• Medical insurance
• Dental insurance
• Paid Holidays
• PTO

** LUX is a drug-free work environment, so candidates must be able to pass drug screening. **