Remote Help Desk Lead - Tier 2 Support (Evenings/Weekend)

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CGI is seeking a dedicated Help Desk Lead (2pm–12am Tue–Wed, 6pm–6am Sat–Sun) to lead our Tier 2 customer service team. This remote US role focuses on resolving complex issues, ensuring high customer satisfaction, and guiding staff development. Requires strong troubleshooting, communication, and ITSM experience, with knowledge of ServiceNow, Google Cloud, and Kubernetes. High school diploma required; bachelor’s degree preferred; 4+ years in customer service or technical support, including 2+ #J-18808-Ljbffr Remote Jobs

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Vacancy posted 5 days ago

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