On Call Room Attendant

Job Description

Job Description

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our Code

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview

Responsible for cleaning and maintaining the cleanliness of guest rooms, following established procedures and hotel standards.

Essential Job Functions:

• Cleans a designated number of rooms per shift, including vacant and “stayover” rooms according to hotel standards.

• Removes soiled linen and places it in the appropriate storage area(s).

• Removes all trash and recyclables separately to the designated area(s).

• Removes room service trays, dishes, and carts to service landings and call for pickup.

• Makes bed according to established standards.

• Prepares and refreshes rooms in coordination with guest preferences and requests.

• Cleans dust and sanitizes all areas of the guest room, including bedroom, living room, dining room, bathroom, and closet, according to established procedures.

• Arranges all clothing items in occupied guestrooms ensuring they are folded neatly, while toiletries and shoes are organized based on Hotel standard.

• Performs deep cleaning of guest rooms and other areas when assigned.

• Utilizes Knowcross platform and other electronic applications to receive assignments, input work orders and communicate guest needs.

• Restocks amenities such as shampoo, lotions, soaps, and other standard items as required.

• Notifies the housekeeping manager on duty of any property damage or missing items.

• Participate in the hotel’s Lost & Found Program

• Reports any required repairs or maintenance.

• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.

• Works harmoniously and professionally with co-workers and supervisors.

• May be assigned other duties at the discretion of management.

• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.

• Adhere to lost and found and do not disturb policy.

• Effectively communicate with Housekeeping managers if work assignment is not completed.

• Any additional duties as directed by management.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

1. Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.

2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

3. Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately a minimum of 14 credits).

4. Punctuality and regular and reliable attendance.

5. Interpersonal skills and the ability to work well with co-workers and the public.

6. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Desirable:

1. One - two years prior experience in cleaning luxury hotel guest rooms.

2. Prior guest relations training.

3. Knowledge of proper chemical handling.

4. High School graduate or equivalent vocational training.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.

• Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 100 lbs.

• Ability to push or pull a vacuum and wheeled cart weighing up to 100 lbs.

• Physical Job Requirements: Lifting/Pushing/Pulling/Carrying 10 – 15% of shift: Pushes or pulls a cart weighing up to 50 pounds for up to 150 feet in one trip. Pulls a vacuum weighing up to 25 pounds while cleaning guestrooms and pulls a vacuum for up to 150 feet in one trip.

• Bending/Kneeling: 30% of shift: Bends to make beds and while reaching to clean low areas, behind furniture and fixtures in the hotel room.

• Mobility: 100% of shift: Continuous mobility is required.

• Continuous Standing: 100% of shift: Continuous standing is required.

• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.

• Protective Clothing: Must wear gloves when cleaning bathrooms, emptying trash, etc. Approx. 20% of the time in guest rooms.

• Equipment Operation: 15% of shift: Operate a vacuum weighing up to 25 pounds.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.