Remote Client Services Account Representative

Remote Client Services Account RepresentativeTheLeading Provider of Integrated Occupational Medicine ServicesCORE Health Networks , the recognized leader in Integrated Occupational Medicine Services, provides integrated solutions to your occupational healthcare needs. Our programs are designed to align with each client's missions, goals, and values to achieve desired outcomes and exceed expectations. As we continue to grow we are expanding our team of talented professionals. We are currently seeking a full-time Client Services Account Representative to join our team in a remote work from home position.We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, long-term disability and short-term disability benefits, and much more.To learn more about this exciting opportunity, review the job specifications below:Position OverviewLevel: Entry LevelThe Account Representative, under the direction of the Client Services Supervisor, is primarily responsible for providing support to clients throughout the occupational medicine management process.Principal Duties and Responsibilities (Essential Functions)Act as the primary liaison for clients and clinics to successfully obtain medical surveillance recordsProvide effective ongoing communication and high-quality customer service to all client and clinic contactsCoordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound recordsMonitor laboratory results and collaborate with the vendor to resolve errors on a timely basisTrack and submit x-rays and collaborate with the vendor to resolve errors on a timely basisIssue employee letters per client protocols, with special attention to dates of service and logging protocolsMonitor employee DOT documents and cards, with special attention to expiration datesSchedule employee physicals as neededAssist in training new clients in the process of scheduling occupational medicine and substance abuse testing servicesCoordinate onsite medical surveillance services when neededFacilitate invoice review and verificationPromote and maintain positive relations with clinics and other vendors, including ordering supplies for clinics when neededEducationHigh School Diploma or GED Required. BS preferred.Licensures/CertificationNoneExperienceOne (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administrationProficiency in English and Microsoft OfficeHigh degree of accuracy and attention to detailScheduleBi-weekly rotation of Monday through Friday 8:30 AM to 5:00 PM and Monday through Friday 7:00 AM to 3:30 PM.Equal Opportunity EmployerCORE, CHN, and our subsidiaries are Equal Opportunity Employers. EOE/ADAAA/AA.Applicants have rights under Federal Employment Laws.J-18808-Ljbffr Coreoccmed