Customer Service Administrative Assistant

Clifton, NJ

Job Description

About the Role

We are seeking an experienced, proactive Customer Service & Administrative Assistant with a strong background in order management and logistics support. In this dual-function role, you will manage customer orders from entry through fulfillment, troubleshoot issues in real time, and serve as a vital operational link between sales, logistics, and our customers.

Key Responsibilities

Order Management: Accurately enter, process, and track customer orders in our computer system; conduct daily audits to monitor order status and ensure timely fulfillment.
Customer & Sales Support: Serve as the primary contact for order updates, changes, cancellations, returns, and delivery information updates.
Logistics & Shipping: Operate UPS and FedEx online portals to generate shipping labels, log shipment data, track packages, and produce daily shipping reports.
Cross-Departmental Collaboration: Build and maintain clear, effective communication across internal teams (sales, operations, shipping) to streamline daily workflows.
Problem Resolution: Proactively resolve delivery delays, order discrepancies, and customer concerns with a professional, customer-first approach.

Required Qualifications & Skills

8–12 years of proven experience in combined Customer Service and Administrative support roles.
Hands-on proficiency with UPS and FedEx online shipping tools .
Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word).
Exceptional organizational, multitasking, and time-management skills in a high-volume, fast-paced environment.
Outstanding communication skills (verbal and written) with a professional, engaging demeanor.
High attention to detail with a solution-oriented, team-player mindset.

Application Requirements

To be considered for this position, please submit:

An updated Resume
Your Salary Requirement (hourly or annual)

Note: Incomplete applications missing a resume or salary requirement will

Apply

Vacancy posted 19 days ago

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