Customer Service Associate - IV Nutrition

Customer Service & Wellness Associate

Location: Pleasantville, NY

Company: IV Nutrition

Schedule: Part Time/Full Time - 40hs/wk

The Opportunity

Are you tired of the grueling, late-night hours of traditional hospitality? Or perhaps you love the luxury environment of a med-spa but want to pivot into the booming world of health and longevity?

We are looking for a high-energy, charismatic Customer Service & Wellness Associate to be the face of our boutique IV Nutrition clinic in the heart of Westchester County. You will bridge the gap between hospitality and healthcare — running the front of house, curating the luxury client experience, and driving clinic growth through membership and package sales. You’ll work alongside an elite team of Registered Nurses in a beautiful, low-stress, wellness-focused environment.

Why Join Us? (The Perks)

• Competitive Pay: $23 – $28/hour base pay (depending on experience).
• Uncapped Commission: Earn commissions on every sale, plus bonuses, plus tip pool participation.
• True Work-Life Balance: 8am-6pm shifts (reduced hours on weekends). No late nights and predictable scheduling.
• Wellness Perks: $150 monthly service credit toward services/products + 50% employee discount ($300 / month value)
• Prime Location: Located in the vibrant, walkable downtown of Pleasantville — steps from the Metro-North station, local fitness studios, and great dining.

What You’ll Do

• Own the Vibe: Welcome clients with a warm, high-end hospitality approach. Manage the seamless check-in, check-out, and booking flows using our digital EMR system.
• Drive Wellness Growth: Actively educate clients on our drip menus, pitch customizable packages, and enroll clients into our monthly health memberships.
• Support the Clinical Team: Keep the front lobby pristine, assist nurses with hospitality elements (offering premium water/tea to lounging clients), and manage daily admin tasks/inventory.
• Build Relationships: Follow up with past clients via phone/text to secure re-bookings and cultivate a tight-knit community of local regulars.

Who You Are

• The Hospitality Aura: You have 1–3 years of experience in a high-end med-spa, boutique fitness studio, luxury retail, or premium hospitality/restaurant environment.
• A Natural Closer: You don't shy away from sales. You genuinely enjoy connecting people with products that improve their lives, and you love hitting targets.
• A Detail-Oriented Multitasker: You can gracefully handle a ringing phone, an arriving client, and a retail checkout simultaneously without breaking a sweat.
• Wellness Minded: You live a healthy lifestyle and are genuinely excited to learn and talk about the benefits of micronutrients, hydration, and cellular wellness.

The Reality Check

This is not a passive "receptionist" role where you just sit behind a desk and scroll social media. You are the heartbeat of the clinic's revenue and client retention. If you aren't comfortable initiating conversations, proactively talking about pricing, or inviting a client to join a monthly membership, this won't be the right fit. But if you love people, love sales, and want a stable, upscale career path in the wellness industry—we can't wait to meet you.

Equal Employment Opportunity

IV Nutrition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment.