BENEFITS SPECIALIST

Benefits SpecialistThe Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation providing administrative services under contractual agreements for Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we have administered since 1963.We are looking for a Benefits Specialist to join our team and provide administrative and excellent customer service to union Laborers and their families.The position performs various tasks involved in administering union negotiated fringe benefits (retirement, health, vacation, annuity), in accordance with the written plan documents, in a high paced team environment with a high volume of member interaction. The primary focus is to be the single point of contact for Laborers and their families during phone calls and member visits where all inquiries and needs are addressed in a single contact event. A Benefits Specialist provides excellent customer service on the phone and during member visits; communicates policies, regulations, and benefit information; processes applications, documents, and medical claims; responds to provider inquiries; contacts network vendors to verify and update eligibility; assists and resolves issues on behalf of our members; performs reception duties as needed for member lobby; remains current on new programs and benefit updates; and performs additional duties and responsibilities assigned by a supervisor, manager, and/or Associate Director of Benefits or its designated representative.What We Are Looking ForAbility and willingness to engage in a complex and phased training programTwo years of prior experience in an employee benefits environmentPreferred Bi-lingual in SpanishKnowledge of Defined Benefit and Defined Contributions plans preferredFamiliarity with various Anthem Blue Cross online systems preferredStrong organizational and communication skillsProficient in MS Suite (Outlook, Excel, Word) and computer systems and applicationsSelf-motivated and calm under pressureAnalytical and detail-oriented with attention to accuracyAbility to expediate and perform tasks urgently when neededAbility to work independently and within a team environmentDiscretion with ability to maintain confidentialityProfessional communicator, written and verbal, through any channelStrong interpersonal skills in working with employees, members, and other departmentsWhat You'll LoveMedical, dental and vision coverage paid by the employerAn employee Pension and Annuity plan contributed by the employerOptional participation in a 401K planSick, vacation time, 8 major holidays, and 2 annual floating holidays under a Collective Bargaining AgreementPension and Health and Welfare administered by Laborers Trust FundsConditions of Employment150?day probationary periodMicrosoft Office Suite Testing is requiredWork under Collective Bargaining AgreementUnion job with union duesBackground check and drug testingWork EnvironmentModerate noise level is typical of an office environment