Provider Relations Representative HYBRID/FLEX

Job Summary: HCSC is looking for a dynamic individual to join its Provider Relations team. This position is responsible for providing support, as well as developing and maintaining cooperative working relationships with contracted providers. It will also facilitate and enhance provider ease of doing business with HCSC, including issue tracking and resolution, educating, training, identifying trends and evaluating providers to ensure all contractual and financial requirements are adhered to. The incumbent also provides training and education to all Blue Cross contracted providers including hospitals, physicians, free‑standing surgery centers, substance abuse facilities, psych facilities, VA hospitals and other allied professional providers. This role is hybrid/flex and requires in‑office visibility three days per week, working from home the other two days. Note: relocation is not available and sponsorship will not be extended. Job Requirements / Qualifications Bachelor’s Degree and three (3) years of work experience in managed care OR a minimum of five (5) years work experience in a managed care environment. Two (2) years of healthcare administration experience in clinical and financial settings, with direct provider communication experience. Effective interpersonal, analytical, presentation and communication skills. Knowledge of the healthcare industry, healthcare systems and payer/provider dynamics. Ability and willingness to travel within assigned areas for responsibility, including overnight stays. Strong comprehension of contracts, applications, and products. Understanding of provider reimbursement methodologies and claims. Working knowledge of claims processing systems. Effective organizational and planning skills with the ability to take initiative and work independently. Demonstrated ability to meet deadlines and work well under pressure. Clear and concise interpersonal, verbal and written communication skills. Collaboration skills resulting in business/process improvements/changes. PC proficiency and skills to include Word, Excel, PowerPoint, etc. Strong facilitation, presentation and analytical skills. Preferred Requirements / Qualifications Direct experience in healthcare payer environments is strongly preferred, including a solid understanding of healthcare contract reimbursement methodologies, medical claims processing, and provider payment structures (e.g., fee schedules, DRG, etc.). Advanced level of Excel fluency (i.e. pivot tables, data validation, handling large data sets). Experience loading, maintaining, and managing provider demographic data within healthcare systems. CRM or provider management systems knowledge. Key Responsibilities Establishes and maintains relationships between Blue Cross and contracted providers to promote and ensure that BCBS networks are performing per the contracted agreement (e.g., compliance, PEAQ, etc.). Act as point of escalation for providers regarding aspects of their relationship with HCSC with possible topics to include operations, claims, financial reimbursement, policies, procedures and contractual issues. Maintains a thorough level of knowledge for all lines of business to ensure provider contract compliance and performs investigative research upon the request of providers regarding the intricate and detailed information for all lines of business. Maintains a thorough level of knowledge regarding all Provider Relations systems (e.g., GUI, PPW, Salesforce, etc.). Assists in conducting internal and external seminars and presentations as needed for the improvement of HCSC / provider relationships. Leads internal and external meetings to assure and enhance provider success (e.g., PowerPoint decks, Excel, analytics, presentation skills). Provides training and education to all Blue Cross contracted providers including, but not limited to: hospitals, physicians, free‑standing surgery centers, substance abuse facilities, psych facilities, VA hospitals and all other allied professional providers. Represents Provider Relations in cross‑department workflows and projects and ensures appropriate provider services, including working across departments to resolve issues. Ensures assigned providers are informed when changes occur and responds to provider inquiries in an effective and timely manner and coordinates claims resolution to payment problems. Communicates and interacts effectively and professionally with co‑workers, management, customers, etc. Complies with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintains complete confidentiality of company business. Ensures all expenditures comply with corporate and divisional expense guidelines. Maintains communication with management regarding development within areas of assigned responsibilities and performs special projects as required or requested. Maintains accurate and timely documentation within Salesforce, ensuring all provider interactions, outreach activities, issue resolution and key relationship management details are consistently recorded and updated to support business operations, reporting and performance tracking. Provides project support as needed, including tracking milestones, managing timelines, coordinating cross‑functional activities and contributing to project documentation and status updates. Responsible for maintaining an up‑to‑date tracker of provider concerns and pain points and participates in discussions around resolutions. Other duties as assigned by leadership. Pay Transparency Statement At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits to a 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Health and wellness benefits 401(k) savings plan Pension plan Paid time off Paid parental leave Disability insurance Supplemental life insurance Employee assistance program Paid holidays Tuition reimbursement Other incentives Base Pay Range $55,900.00 - $123,500.00 Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. #J-18808-Ljbffr Health Care Service Corp.