Automotive Service Advisor - MAP Automotive Group

Job Description

Job Description

Salary:

MAP Automotiveis seeking an experiencedService Advisorto join our teamimmediately! Ifyou'recustomer-focused, organized, and thrive in a fast-paced automotive service environment,we'dlove to meet you. Join a team that values professionalism, teamwork, and exceptional customer service while offering competitive benefits and long-term career opportunities.

Why Join MAP Automotive?

Employee Benefits

• Medical, Dental, Vision, and Disability Insurance

• 401(k) Retirement Plan

• Paid Time Off and Vacation

• Paid Training

• Employee Vehicle Purchase Program

• Long-term Career Growth and Job Security

• Saturday Team Lunches
  

Responsibilities

• Manage service orders and oversee the daily flow of the service drive, ensuring every customer receives prompt, courteous, and professional service.

• Take ownership of the customer experience by providing outstanding service from check-in through vehicle delivery.

• Serve as the primary point of contact for customer inquiries, both in person and over the phone.

• Maximize technician productivity by efficiently scheduling and assigning repair orders.

• Coordinateworkflowand distribute work effectively among technicians.

• Answer customer questionsregardingvehicle maintenance, repairs, warranties, and recommended services.

• Maintain Customer Satisfaction and Customer Success Index (CSI) scores at or above company standards.

• Assistin diagnosing vehicle concerns andcoordinatethe ordering of necessary parts and tools.

• Oversee warranty claim administration while supporting andassistingthe service department team.

• Reinforce company policies and ensure compliance with all applicable laws and regulations.

• Build andmaintainpositive relationships with customers, manufacturers, and fellow team members.

Qualifications

• PreviousService Advisor experience preferred

• Organized, friendly, and customer-focused personality

• Proven leadership and team management abilities

• Strong time management and organizational skills

• Excellent communication and interpersonal skills

• Professional appearance and demeanor

• Consistent record of customer service and sales success

• Strong history of achieving high customer satisfaction ratings

• Self-motivated with the ability to work independently
• Valid driver's license with a clean driving record

Apply Today

Ifyou'rean experienced Service Advisor looking for a rewarding career with a growing automotive team, excellent benefits, and opportunities for advancement, apply today and become part of the MAP Automotive family.