Customer Service Representative

Customer Service Representative

Location: New York City, NY

Pay Rate: Up to $23.00 per hour

Work Schedule: Monday through Friday, 9:00 AM – 5:00 PM

Primary Responsibilities:

• Provide ongoing support to delivery and installation crews while they are completing routes in the field.

• Respond to a high volume of incoming customer calls regarding home deliveries, product installations, scheduling, and service inquiries.

• Assist showroom personnel by coordinating delivery appointments, updating delivery schedules, and resolving order-related concerns.

• Check in delivery drivers at the end of each workday to verify route completion and collect required documentation.

• Prepare, organize, and distribute delivery paperwork and documentation for the following day's scheduled routes.

• Review invoices alongside delivery run sheets to confirm that all merchandise has been accurately loaded onto delivery vehicles.

• Maintain organized records, enter accurate information into internal systems, and ensure all documentation is up to date.

• Communicate professionally and courteously with customers, delivery personnel, installers, and internal departments to ensure smooth operations.

• Investigate and resolve delivery, installation, and service issues promptly while providing excellent customer support.

• Prioritize multiple responsibilities efficiently in a fast-paced, deadline-driven environment while maintaining a high level of accuracy.

Qualifications:

• A high school diploma or an equivalent qualification is required.

• Previous experience in customer service, dispatch, administrative support, or a related office environment is strongly preferred.

• Excellent verbal and written communication skills with the ability to build positive relationships with customers and coworkers.

• Demonstrated ability to manage a busy phone line while remaining organized and attentive to customer needs.

• Strong attention to detail with the ability to complete tasks accurately and consistently follow through on assignments.

• Comfortable using computer applications, performing data entry, and navigating multiple software systems.

• Capable of working independently while also contributing effectively as part of a collaborative team.

• Dependable, punctual, and able to perform well in a fast-moving, operations-focused workplace with changing priorities.

Company Description

HireFrontier is a well-established staffing and recruiting firm with branches all over Europe and The US.The company partners with businesses across the United States to identify and place highly qualified professionals in a wide variety of industries. We are committed to delivering customized workforce solutions while helping job seekers discover rewarding career opportunities. Through an experienced team of industry-focused recruiters, the firm connects employers with exceptional talent by utilizing extensive market knowledge and professional networks. HireFrontier offers a full suite of staffing services, including direct hire placements, temporary staffing, contract staffing, and Recruitment Process Outsourcing (RPO).