Customer Service Representative

Customer Success Representative NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills. Responsibilities: Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. Collaborate with cross-functional teams to meet customer needs and drive process improvements. Assist with special projects to support the customer happiness team, such as research or system development projects. Attributes: Empathetic problem solver with excellent written and verbal communication skills. Skilled at building long-term relationships and proactive in improving processes. Purposeful and driven, passionate about achieving results and making an impact. Positive attitude, solution-oriented mindset, and accountable in commitments. Open to feedback, continuously learning, and a team player who values empathy and compassion. Job Details: Hours: 10-30 hours per week, Weekend partial availability preferred Compensation: $20 per hour. Join Our Vision: We are purposeful in our actions, always asking "why" to cultivate inner motivation. We ask "how to make it work" before wondering "if it will be possible." Our decisions are grounded in data and logic. We are accountable and disciplined. We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.