Patient Services Coordinator

Job Summary:

The Patient Services Specialist - Journey Level is responsible for performing all core front-office functions with increased independence and efficiency in a pediatric clinic setting. This role involves patient registration, appointment scheduling for routine healthcare services, copay collection, and general clerical duties. The specialist serves as the first point of contact, delivering compassionate service and effective communication to patients and their families while supporting smooth clinic operations. Responsibilities:

• Perform patient registration, check-in, copay collection, and check-out processes with accurate demographic and insurance information.
• Schedule, confirm, and modify routine and basic healthcare appointments, including procedural and surgery scheduling support as needed.
• Provide high-quality customer service by addressing patient needs, resolving concerns, and escalating issues appropriately.
• Navigate and document within electronic medical records (EMR) to maintain accurate and timely patient records.
• Operate and manage multi-line phone systems to route calls, take messages, and respond to inquiries efficiently.
• Serve as the first point of contact for patients, ensuring courteous and professional communication in person and by phone.
• Complete administrative and clerical tasks such as scanning, filing, managing wait lists, and data entry to support clinic operations.
• Assist with monitoring appointment availability and optimizing scheduling templates.
• Independently resolve routine patient and scheduling issues using established clinic standards and workflows.
• Support onboarding of new team members by modeling workflows and best practices.

Required Skills & Certifications:

• Minimum of 1 year experience in a medical office or related healthcare environment.
• Ability to communicate clearly and professionally with patients, families, and healthcare team members.
• Proficiency or willingness to learn multi-line phone systems, EMR systems, and standard office applications.
• Strong customer service skills with empathy, responsiveness, and professionalism.
• Ability to work effectively in a fast-paced environment with changing priorities.

Preferred Skills & Certifications:

• None specified.

Special Considerations:

• No weekends, holidays, or on-call duties required.
• Role is onsite at a pediatric outpatient clinic.

Scheduling:

• Work schedule is Monday, Wednesday, Thursday, and Friday from 7:30 AM to 6:00 PM.