Director of Project Management

PMO Lead

The PMO Lead is responsible for establishing, leading, and continuously improving the Project Management Office (PMO) for a mid-sized technology solutions provider. This role ensures the consistent delivery of customer projects while driving project governance, resource optimization, operational excellence, financial performance, and customer satisfaction.

Working across Professional Services, Sales, Engineering, Customer Success, and Managed Services, the PMO Lead provides leadership to Project Managers and Project Coordinators while ensuring projects are delivered on time, within budget, and aligned with customer expectations.

Key Responsibilities

PMO Leadership

• Develop and execute the PMO strategy aligned with corporate objectives.
• Define project governance standards, methodologies, and best practices.
• Standardize project delivery processes across all technology practices.
• Build a culture focused on execution excellence, accountability, and continuous improvement.
• Lead regular PMO operational reviews and executive reporting.

Project Delivery

Provide oversight for all customer-facing delivery engagements including:

• Infrastructure deployments
• Data center modernization
• Cloud migrations
• Networking implementations
• Security projects
• Managed services onboarding
• Professional services consulting engagements
• Merger & acquisition integration projects
• Multi-site rollout programs

Responsibilities include:

• Portfolio oversight
• Risk management
• Issue escalation
• Schedule governance
• Scope management
• Executive communications
• Customer satisfaction

Financial Management

Own the operational financial performance of the PMO including:

• Services revenue forecasting
• Project profitability
• Gross margin performance
• Resource utilization
• Forecast accuracy
• Labor budgeting
• Change order governance
• Revenue recognition support

Partner closely with Finance to ensure accurate project forecasting and reporting.

Resource Management

Lead enterprise resource planning across Professional Services.

Responsibilities include:

• Capacity planning
• Resource forecasting
• Skills alignment
• Workload balancing
• Project prioritization
• Contractor management
• Escalation management

Collaborate with Practice Managers to ensure the right technical resources are assigned to projects.

Customer Engagement

Ensure an exceptional customer experience throughout the project lifecycle.

Responsibilities include:

• Executive customer communications
• Customer status reporting
• Escalation management
• Risk mitigation
• Executive business reviews
• Customer satisfaction measurement
• Lessons learned sessions

Process Improvement

Drive continuous operational maturity by:

• Developing PMO dashboards
• Standardizing templates
• Improving delivery methodologies
• Automating project workflows
• Improving project health reporting
• Implementing KPI scorecards
• Driving project quality initiatives

Team Leadership

Lead and mentor Project Managers and Coordinators by:

• Setting performance expectations
• Conducting coaching sessions
• Developing career paths
• Supporting certifications (PMP, Agile, ITIL)
• Hiring and onboarding project management staff
• Conducting performance reviews

Operational Responsibilities

• Portfolio governance
• Executive reporting
• Resource scheduling
• Risk management
• Budget oversight
• Project audits
• Quality assurance
• Capacity forecasting
• Customer escalations
• Delivery metrics
• Process documentation
• PMO maturity assessments

Required Qualifications

Education

• Bachelor's degree in Business, Information Technology, Engineering, or related field
• PMP certification preferred
• Agile certification preferred
• ITIL Foundation preferred

Experience

• 10+ years of project management experience
• 5+ years leading a PMO or project management team
• Experience within a technology VAR, systems integrator, MSP, or consulting organization
• Experience managing complex multi-million-dollar customer programs
• Proven leadership of cross-functional delivery organizations

Technical Knowledge

Strong understanding of:

• Enterprise Infrastructure
• Data Center technologies
• Networking
• Cloud platforms (AWS, Azure, GCP)
• Cybersecurity
• Virtualization
• Storage
• Backup and Disaster Recovery
• Professional Services delivery
• Managed Services onboarding

Experience with platforms such as:

• Microsoft Project
• Smartsheet
• ServiceNow
• Salesforce
• Jira

Leadership Competencies

• Strategic thinking
• Executive presence
• Customer-first mindset
• Strong business acumen
• Operational excellence
• Financial management
• Conflict resolution
• Coaching and mentoring
• Organizational leadership
• Decision-making under pressure

Success Measures (First 12 Months)

The successful PMO Lead will:

• Establish standardized project governance across all practices.
• Improve project profitability through stronger financial controls.
• Increase on-time delivery and forecast accuracy.
• Implement executive dashboards providing real-time visibility into project health and resource capacity.
• Reduce project escalations through proactive risk management.
• Improve customer satisfaction and strengthen executive relationships.
• Develop a scalable PMO capable of supporting sustained company growth and increasingly complex customer engagements.