Supervisor, Contract Logistics Operations

Position: Supervisor, Contract Logistics Operations

Job Description:

The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.

Responsibilities: 

• Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.
• Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.
• Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.
• Monitor workflow and labor utilization to support efficient operations.
• Ensure compliance with all safety, environmental, and operational policies and procedures.
• Promote and enforce safe work practices and actively support safety initiatives within the facility.
• Ensure adherence to standard work instructions and proper change control processes.
• Support audits and compliance activities related to quality and safety standards.
• Lead and support problem-solving activities related to service issues, quality defects, and process gaps.
• Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Identify opportunities to improve efficiency, accuracy, cost control, and service performance.
• Ensure standard operating procedures are current and consistently applied.
• Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.
• Escalate issues appropriately and collaborate with internal teams to ensure resolution.
• Support overall customer satisfaction through consistent, reliable operational execution.
• Provide day-to-day leadership, coaching, and direction to warehouse associates.
• Support training, onboarding, and skill development for team members.
• Reinforce performance expectations, accountability, and teamwork on the floor.
• All other duties as assigned to meet evolving business needs.

Qualifications:

• Education: High School Diploma or General Education Development (GED)/equivalent required; Associate’s degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. 
• Experience: 3+ years’ warehouse or distribution experience, including supervisory or team lead responsibilities.
• Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.
• Ability to communicate effectively in English (verbal and written).
• Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
• Familiarity with inventory management, order fulfillment, and warehouse processes.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.

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