Customer Service & Administrative Specialist

About Treantly: Treantly is a premier, rapidly growing virtual assistant placement and workforce solution innovator on an ambitious mission to supply modern tech enterprises with elite offshore administrative support. Built around outcome-based workflows, high-integrity client communications, and complete data transparency, Treantly sources and structures high-performance remote teams for international markets. By pairing dedicated service professionals with comprehensive cloud CRM environments, we assist global organizations to eliminate operational friction, optimize file compliance, and accelerate sustainable commercial momentum.

Position Overview

We are seeking a highly detailed, autonomous, and multi-talented Customer Service & Administrative Specialist to support consumer account governance, regulatory document auditing, and front-line collections workflows under a permanent, full-time remote layout open across the Philippines. In this high-ownership virtual assistance seat, you will act as a centralized customer success bridge—blending phone-support customer service with contract administration and risk management duties. Shifting completely away from routine non-regulated data transcription loops, entry-level web layout testing, or standalone copy-pasting, you will operate an active first-party debt mitigation, payment restructuring agreement, and multi-point document validation laboratory. Partnering cross-functionally alongside financial compliance managers and administrative leads, you will verify client applications from onboarding through long-term retention. This position requires an operations professional who handles client files fluidly natively using Customer Support, Virtual Assistant, and Cold Calling primitives, commands complete verbal and written English fluency, and works with extreme focus during fixed shifts synchronized to North American Eastern Standard Time (EST).

Key Responsibilities

• Multi-Channel Support Governance: Provide professional, high-fidelity customer care via phone networks, structured emails, and chat queues natively utilizing Customer Support best practices.
• Account & Payment Triage: Assist consumers with detailed account balances, automated billing inquiries, specialized payment restructurings, and contract compliance clarifications.
• First-Party Collections Operations: Conduct outbound collections activities on delinquent accounts, executing payment collection tracks professionally while maintaining a firm, customer-centric demeanor natively using Cold Calling techniques.
• Contract Administration Control: Review high-stakes customer agreements, vendor applications, and onboarding documentation for absolute data completeness, completeness, and corporate alignment.
• Document Cross-Verification: Audit applicant records systematically, cross-referencing multi-tiered contracts to spot discrepancies, verify legal identifiers, and flag regulatory compliance gaps.
• Database Recordkeeping & Records Management: Capture, categorize, and organize digital contracts and client history logs cleanly inside Virtual Assistant systems, ensuring rapid metadata retrieval.
• Compliance Escalation Coordination: Perform regular, deep audits of application profiles during user onboarding, compiling tracking defects and routing unresolved compliance anomalies immediately to leadership cells.

Required Skills & Qualifications

• Demonstrated professional history operating as a Customer Support Representative, Administrative Virtual Assistant, Collections Specialist, Call Center Agent, Document Control Coordinator, or closely matching tech-enabled operational support capacity.
• Expert Communications Command: Exceptional verbal and written communication strengths in English, with a documented background managing customer inquiries confidently with a highly fluent, neutral, or easily understood accent.
• Hands-on operational intimacy manipulating data pipelines, compiling administrative records, and navigating Microsoft Office, Google Workspace, and cloud CRM databases .
• Outstanding attention to detail and a strict personal commitment to structural accuracy, data integrity, and compliance guidelines.
• Proven capacity to prioritize conflicting tasks independently, coordinate complex scheduling loops, and resolve customer complaints under tight turnaround goals.
• Hardware Requirement: Must possess and utilize a highly reliable, current model Microsoft Windows-based laptop or desktop computer (Apple macOS systems are strictly prohibited) .
• Shift & Location Context: Position operates under clear full-time remote parameters open exclusively to qualified customer success authorities residing permanently within the Philippines , requiring uncompromised availability during US Eastern Standard Time (EST) hours.

Preferred Strategic Indicators (Nice to Have)

• Prior platform or agency history managing inbound and outbound pipelines specifically for North American (US/Canada) consumer financing, asset lending, fintech platforms, or credit management firms .
• Direct operational experience handling a highly dense, high-volume queue of inbound and outbound customer phone consultations.
• An adaptable scale-up drive characterized by an uncompromised eye for data confidentiality and a passion for managing client milestones with high autonomy.

What We Offer

• Stable BPO & Virtual Assistance Remuneration Grid: A stable hourly base wage range of USD $5.00 - $6.00 per hour calibrated precisely to your collections and document auditing pedigree, ensuring long-term financial predictability.
• 100% remote workspace infrastructure freedom anywhere within the Philippines, completely isolating your schedule from physical office commute traffic.
• Macro Financial Operations Pedigree: Elite professional growth landmarks achieved by safeguarding the core data pipelines, file verification systems, and revenue recovery channels trusted by an expanding international platform.
• Comprehensive health preservation benefits, featuring premium Health Insurance (Maxicare HMO) coverage immediately upon successful completion of your 3-month probationary period, within a highly collaborative, growth-oriented tech team environment.