Case Manager

Job Description

Job Description

Job title: Case Manager

Reports to: Director of Social Services

FLSA Status: Non-Exempt (Hourly) / Full Time

Date Issued: March 2021

POSITION SUMMARY:

The Case Manager provides direct casework services to clients/residents.

The essential functions of the job include, but are not limited to the duties listed in the job description.

Employee may be required to carry out additional duties as assigned by Supervisor.

ESSENTIAL JOB FUNCTIONS:

Through the employee’s own efforts, the employee accomplishes the following essential functions:

1. Arranges meetings with newly assigned clients to assess basic needs and develop a service plan.

1. Conducts a psychosocial assessment to determine the individual needs of the client.
2. Carries an assigned caseload of residents/clients.
3. Performs all concrete casework requirements and referrals.
4. Completes all required paperwork, case management notes, referral sheets, and statistical requirements on a timely basis.
5. Resolves client incident reports and complaint reports as required.
6. Participates in all required consumer hearings and discharges.
7. Tracks client progress, make periodic report of each case, and analyze results of service plans.
8. Develops and implements a treatment plan; tracks progress and evaluates outcomes.
9. Make referrals to the appropriate resources to address the individual needs of the residents; determine eligibility/entitlement for referrals or information.
10. Participates in weekly supervision meetings for case and administrative consultation.
11. Handles emergencies as they arise; arranging for medical care or other services.
12. Attends agency or professional group seminars for on-going development.
13. Attends staff meetings as requested.

1. Employee may be required to carry out additional duties as assigned by Supervisor

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

1. Minimum Required Education & Experience:
   • Bachelor’s Degree in Social work or related field
   • Certification in First Aid, CPR

1. Preferred Education & Experience:
   • 2 years related experience.
   • Previous work experience with homeless population, MICA, or Veterans community

1. Computer Skills:
   • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
2. Language skills:

• Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
• Bilingual is preferred