Manager, Partner Engagement

Job Description

Job Description

POSITION DESCRIPTION

WTC Utah is seeking a Partner Engagement Manager to deliver a high-quality, responsive member experience that drives engagement, retention, and long-term relationships.

This role works closely with the Senior Director of Partner Relations to ensure members are supported, connected to value, and consistently engaged with WTC Utah’s network, programs, and services. The Partner Engagement Manager serves as a key point of contact for member needs and is responsible for coordinating follow-through, managing engagement activities, and ensuring a seamless member experience.

The ideal candidate is highly organized, relationship-oriented, and thrives in a fast-paced environment where attention to detail and exceptional follow-through are critical.

WHO WE ARE

The mission of World Trade Center Utah (WTC Utah) is to accelerate growth for Utah businesses through our global network, programs, and services to make Utah the crossroads of the world — one business at a time. The core components of this effort include Investment & Business Advisory Services, International Programs, Marketing and Partnerships, and Finance and Administration. All business areas work together to provide small businesses with international opportunities, develop international growth strategies, and help execute those strategies around the globe. WTC Utah works with companies in every industry across the state, identifying and delivering on opportunities to drive their global growth.

RESPONSIBILITIES

Partner Engagement & Relationship Management

• Serve as a primary point of contact for member needs and inquiries, ensuring timely and professional follow-through.
• Support the Senior Director of Partner Relations in preparing for member meetings and tracking action items.
• Participate in meetings, events, and networking opportunities to strengthen member relationships.
• Facilitate introductions and connections across WTC Utah’s network.
• Monitor member engagement and identify opportunities to strengthen relationships and improve retention.
• Identify and escalate potential member concerns or at-risk relationships.

Member Operations & Coordination

• Manage execution of member-related activities, ensuring commitments, requests, and follow-up actions are completed.
• Maintain accurate records of interactions, communications, and engagement activities within Salesforce.
• Track invitations, responses, communications, and outstanding action items.
• Ensure visibility into member engagement activity and support consistent service delivery.

Projects, Reporting & Insights

• Coordinate outreach and engagement-related projects across departments.
• Maintain engagement tracking and support reporting efforts.
• Identify trends, opportunities, and areas of risk within the membership base.
• Provide recommendations to improve member engagement, retention, and overall experience.

QUALIFICATIONS & SKILLS

• Bachelor’s degree preferred.
• 2–5 years of experience in account management, customer success, member engagement, relationship management, or a related field.
• Strong verbal and written communication skills.
• Proven ability to build trust and maintain professional relationships with business leaders.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Experience working with CRM systems and engagement tracking tools.

PReferred QUALIFICATIONS & SKILLS

• Salesforce experience preferred.
• Experience working with membership organizations, associations, nonprofits, or business development organizations.
• Strong project management and coordination skills.
• Ability to identify opportunities and proactively solve problems.
• Interest in international business, economic development, or relationship management.

BENEFITS

At WTC Utah, we recognize that great people make a great organization. We value our people and offer employees a broad range of competitive benefits. Learn more about what working at WTC Utah can mean for you.

OUR CULTURE

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.

GROWTH OPPORTUNITIES

At WTC Utah, our professional development plan focuses on helping people at every level of their careers identify and use their strengths. From on-the-job learning to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

You will have the opportunity to work with senior leaders from Utah’s growing global companies as well as with government and civic officials from Utah and around the world.

SALARY

Commensurate with experience.