Director, Sales Compensation Operations and Technology

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs the Director, Sales Compensation, you are a highly motivated leader responsible for managing the Global Sales Compensation Operations and Systems team in a fast-paced SaaS environment. You drive the day-to-day functions of sales compensation operations with a specific focus on leveraging AI-powered insights and automation to scale both business and systems operations to drive on-time and accurate incentive payouts. You lead the operational execution of the systems, accruals, and commissions process, ensuring strict SOX compliance while harnessing automated auditing tools to reduce manual overhead.This position is a people manager role reporting to the Sr. Director, Sales Compensation.ResponsibilityLead the Global Sales Compensation team in driving the monthly end-to-end cycle from system set-up and accruals to commissions payrollImplement and manage AI-driven anomaly detection tools to proactively identify and resolve payout discrepancies and outliersPartner with the Plan Design team to operationalize across business processes and technical specifications to deliver complex sales incentive plans across global territoriesLead and manage the Xactly systems operations teamDrive strategic planning for system architecture, configuration, and the technical roadmap to ensure global scalability for business insights and incentive calculationsUtilize AI-infused predictive modeling to forecast commission spend and analyze the impact of proposed plan changesCollaborate with Systems and Planning teams to configure, UAT, and test new plans within Sales Performance Management platformsManage the monthly and quarterly close calendar process to ensure the team meets all deadlines with high precisionDevelop and scale business processes to support growing business needs while maintaining internal controls for SOX complianceMentor and coach team members on industry best practices while fostering a culture of continuous learning and AI adoptionJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBachelor’s degree in Finance, Business, Economics, or a related field12 or more years of experience in sales compensation, sales operations, or finance with deep knowledge of incentive systems5 or more years of people management experience leading high-performing operational teamsExperience using AI-powered analytics or automated auditing tools within a financial or operational contextPreferredExperience in a professional, fast-paced SaaS or tech environmentAdvanced proficiency with Xactly, CaptivateIQ, Spiff, or other modern Sales Performance Management softwareStrong business acumen with the ability to translate complex data into actionable insightsProven track record of gaining operational efficiencies through process automation and AI integrationExcellent communication and presentation skills with experience influencing cross-functional stakeholdersWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $186,100.00 - $300,550.00 base salaryThis role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.Life at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.EEO StatementIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation: US-CA-San FranciscoCategory: Business/Sales Operations & StrategyPosition Type: Regular