ServiceNow Admin

ServiceNow Admin Raleigh, NC onsite Contract Role Description: Responsible for administration of ServiceNow tool Troubleshooting Level 2/3 Incidents in ServiceNow Support queue Accountable for Service Restoration/Resolution for incidents/tasks in-scope Ensure production stability, and track issues to closure? Production Deployment & Certification Pre-Production support Limited to Small Enhancements Code review and update as and when required for production issues Regression testing support for small enhancements Knowledge Management - Creating/Maintaining knowledgebase documents. Vendor Liaison for the applications in (TCS) scope? Performance/Status/SLA Reporting Reporting - FAILED EVENTS, Resolution, Error trending, Daily scorecard Participate in Change analysis and planning Production Deployment & Certification Competencies: ServiceNow Experience (Years): 6-8 Regards, shutosh Pasbol ssistant Manager | Syntricate Technologies Inc. Direct: View phone number on click.appcast.io Email: View email address on click.appcast.io | Web: We're hiring! connect with us on LinkedIn nd visit our Jobs Portal Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe . Syntricate Technologies