Inside Sales Representative

Job Description

Job Description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary: The Inside Sales Representative is responsible for identifying, developing, and expanding relationships with dealers and clients in their assigned area. Handles inbound/outbound sales inquiries, works closely with sales and service teams to identify, and resolve issues quickly, and ensures client growth and retention. Required to meet and exceed assigned quotas and KPI’s.

Hourly pay rate is $21.00-28.00 per hour.

Commission: $20,000 annually based on performance.

Location: Kent, WA – fully onsite.

Primary Responsibilities:

• Manage and develop assigned dealer accounts to increase sales of Nice North America products.

• Interview potential dealers and seek new dealers that will positively represent Nice and grow sales in the territory.

• Conducts daily outbound calls to targeted accounts, introducing our products.
• Explain technical, industry and market facts to present Nice products as a competitive solution.

• Responsible for building solid relationships with all personnel within a dealer and updating company records to ensure proper communication to all influential parties.

• Provide consistent and timely follow up communication and action steps after every call.
• Participate in weekly team meetings and events.
• Become educated on Nice technology/products and articulate to dealers how these products align to their customer needs.

• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.

• Achieve and constantly exceed KPI’s for self and team (e.g., new customers, attachment sales, product launches, etc.)
• Ensures that all customer activities for self and team are entered into the company’s CRM system in a timely and accurate manner.

• Responsible for working on assignments that are moderately difficult.
• Achieve and consistently exceed monthly/quarterly sales goals.
• Perform any other related duties as required or assigned.

Qualifications:

• High school diploma and/or GED required; college degree preferred.
• Minimum of 2- 4 years sales experience in account sales management (dealers, distributors, retail) in the custom installation and/or consumer electronics industries.
• Intermediate to advanced sales reporting utilizing CRM (i.e., Salesforce.com), and MS Office applications required.
• Experience with NetSuite or another ERP system preferred.

Knowledge, Skills, and Abilities:

• Exceptional negotiation, motivational, relationship-building, and client service skills.
• Strong time management and prioritization skills.
• Energetic, dynamic, enthusiastic personality.
• Requires judgement in resolving issues or making recommendations.
• Must be organized and detail oriented; able to multi-task and have strong follow-through.
• Flexible and adaptable; adjusts to changing priorities in fast-growth, dynamic environment.
• Superior communication skills, both oral and written.

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Positive attitude, self-motivated and eager to succeed.

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

• Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard.
• Manual dexterity suitable for use of utilizing a computer.
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation.
• Ability to sit at a computer for 90% of the time comfortably, with+ or without reasonable accommodation.

• Light to moderate lifting.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

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As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.