MANAGER OF CAMPUS SAFETY, SECURITY, AND TRANSPORTATION

Overview Join North Hill, Senior Living Community – Where Safety Meets Service! For over 40 years, North Hill has been a vibrant not-for-profit senior living community dedicated to enriching the lives of those 65+. The Manager of Safety, Security, and Transportation is responsible for overseeing all aspects of security and guest services for North Hill Residents, visitors, and Team Members, assuring exemplary customer service and secure facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Specific Duties Responsible for the Security of the Community through access control, security officer rounding, visitor sign-in, key management, and other programs Oversees safety programs to include Security Department safety inspections, responses to workplace accidents, hazard communication programs, respiratory mask fit testing programs, and others as needed Develops and maintains an operating budget for each respective department. Plans and executes capital initiatives related to security services Oversees the proper documentation and communications of incidents through the use of the Incident Reporting System Leads every‑other‑month Safety Committee meetings Supports the Organizational Learning Coordinator in planning and executing emergency preparedness initiatives throughout the Community Oversees the Emergency Call System and Notification Alert System (PERs) throughout the Independent Living residences and outside grounds Assures superlative customer service and attentiveness to Resident concerns through the continual training and development of a high performance Guest Services team Supports the Resident Services Supervisor assuring expedient responsiveness to Resident concerns Manages all resident mail and package distribution, ensuring package tracking and delivery Ensures safe Resident transportation as well as a seamless calendar system that organizes Resident appointments and preferred visitation sites Partners closely with the Director of Operations in continually evaluating and implementing best practices related to parking and driving on campus Oversees the Resident store, including budgeting, stocking, upkeep and maintenance Meets department uniform, appearance and grooming requirements Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment Supervisory Responsibilities Yes Required Skills And Abilities Ability to maintain confidentiality and strong customer support skills Complies with protection of health information (HIPAA) safeguards Ability to work independently with limited supervision Work professionally with people from a wide variety of cultural and socio‑economic backgrounds Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public When working in Resident areas, must be able to communicate effectively in English Attends and participates in in‑service educational classes, Healthcare Academy and staff meetings as directed Education And Experience Bachelor’s Degree in Business Administration or equivalent work experience Experience in leading security and/or concierge‑type services Proficient with computer software programs Satisfactory completion of a background investigation is required for this position. North Hill Offers Free meals Free parking Free on‑site fitness center State‑of‑the‑art work environment Employee referral program Health & Dental Benefits 401(k) with company match Career Development Training Tuition Reimbursement Pay Range $85,000–$100,000/year. Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role. North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations. North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas. #J-18808-Ljbffr North Hill Needham Inc.