Banquet Captain - On Call

About Appellation Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best‑known, award‑winning chefs and pioneer in the American hotel‑restaurant model, and Christopher Hunsberger, a 30‑year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025. Overview of Position The Banquet Captain is the key leader during events, ensuring flawless execution and maintaining the highest level of guest satisfaction and team coordination. Primary Duties and Responsibilities Supervise and direct banquet servers, bartenders, and housemen during events. Conduct pre-event briefings to review event details and expectations. Serve as the main point of contact between guests, kitchen, and service team. Ensure proper setup and breakdown of event spaces. Maintain cleanliness and safety standards during events. Resolve any guest concerns or service issues immediately. Ensure adherence to BEOs and service standards. Provide feedback to management on event execution and team performance. Essential Functions To perform the duties and requirements for this job, you must have the following physical abilities: Sit and stand for extended periods of time, walk up and down stairs Enter data into a computer terminal, operate standard office equipment, and use telephone See and read a computer screen and printed matter with or without vision aids Hear and understand speech at normal levels and on the telephone Speak so that others may understand at normal levels and on the telephone Constant: sitting, standing and repetitive use of hands, arms, and legs Frequent: typing, use of mouse, bending of neck, climbing stairs Occasional: twisting of neck Skills & Qualifications Minimum 2 years of experience in banquet service or supervisory roles in luxury hospitality. Strong leadership and interpersonal skills. Ability to multitask and manage large groups. Professional appearance and demeanor. Flexible schedule availability. You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast‑paced environment with or without reasonable accommodations. Why Hospitality Professionals Choose Appellation Weekly Pay - Get paid every week for better cash flow and financial flexibility Vacation and Sick Time Off - Recharge when you need it to rest and reconnect Comprehensive Insurance Coverage - Health, dental, and vision insurance plans available 401(k) Matching - Build your future with company-matched retirement contributions Holiday Pay - Get compensated for those important family moments and celebrations Your Birthday = Paid Holiday - Celebrate your special day with a paid day off Complimentary Meals - Savor every shift with delicious complimentary meals Employee Discounts - Enjoy discounted stays at Appellation properties and dining outlets These aren’t just benefits - they’re our commitment to your career and well‑being. People power us! When you thrive, we all thrive! Appellation Healdsburg is an equal opportunity employer. #J-18808-Ljbffr