ID and Building Security Access Representative

ID And Building Security Access Representative

The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time ID and Building Security Access Representative.

Core Job Summary:

The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

Core Responsibilities:

• Assists customers with Photo ID badges, building access, parking, and public transportation.
• Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
• Assists customers with replacing broken/lost access and transit cards.
• Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.
• Adheres to proper telephone etiquette and use of call center software.
• Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
• Assists customers with scheduling UM Transportation Department shuttles.
• Processes and distributes daily reports including parking, transit, and access reports.
• Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
• Files and scans department records.
• Programs and troubleshoots ID badges and access cards for campus locking systems.
• Processes employment clearances Logs customer interaction notes in database.
• Processes metal key requests and distribution to authorized individuals.
• Maintains office inventory.
• Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• The ID and Building Security Access Representative must use very complex systems T2 Flex, Pro-Watch and Onity Systems.
• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

High School diploma or equivalent

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Commitment to the University's core values

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.