Front Office Assistant Lead

:

101 WELLNESS WAY - Nemours Building

STATUS: Full Time 80 Hours

SHIFT: Days

Summary:

Under the direction of site management, the Front Office Leads perform various duties which enable a physician's office to carry out its daily work and business efficiently. Responsible for leading the functions of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting within the doctor's office. Promote excellent customer service.

Responsibilities:

1. Supervise daily activities of assigned Front-Office Assistant staff. Provide input into performance evaluations. Recommend performance improvement, when appropriate, and assist in execution of the same. 2. Participate in interview activities and recommendations for hire of applicants into the Front-Office Assistant position. 3. Assist in the development and implementation of office policies and procedures 4. Assist the office in all aspects of the daily operations, as needed, including, but not limited to, back-up support for the supervisor. 5. Greet patient and families upon arrival and initiate all proper forms for the medical and financial record, obtaining the patient and/or responsible party's signature as necessary. 6. Performs patient registration. Obtains insurance authorizations, following current insurance authorization procedures & manages authorization/referral work queues. 7. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed. 8. Oversee the scheduling of surgery procedures for patients. 9. Assist in maintaining daily operations to include, but not limited to, staffing coverage, purchasing, supply ordering, staff check-in, efficient patient flow and all other issues which can affect operations 10. Coordinate the training and professional development activities of the clerical staff, in conjunction with the supervisor. Share knowledge, skills, and experience with colleagues and peers. 11. Maintain all clerical logs. Report and discuss discrepancies with supervisor to identify areas for improvement and assist in development of an action plan. Monitor action plan and progress at the staff level. 12. Provide coverage, monitoring and reporting for timekeeping. 13. All other duties as assigned within the scope and range of job responsibilities

Required Education, Experience and Credential(s) :

• Education : HS Diploma or GED
• Experience : Three (3) years of clerical, office and customer service experience in a healthcare environment and prior experience in front office lead duties such as with supervising front office activities / assisting with onboarding & training of new clerical staff / acting as back up for the supervisor.
• Credential : None

Additional Skills and Experience Required:

• Excellent customer service skills.

• Electronic Medical or Health Record software experience

• Must be proficient in reading, writing, and speaking English

• Basic knowledge of medical terminology

• Proficient in MS Office business products

• Must have the ability to juggle multiple priorities and multitask

• Organizational skills.

Preferred Education, Experience and Credential(s):

• Education : Associates Degree

• Experience : 4+ years clerical, office and customer service experience in a healthcare environment including one year of demonstrated leadership.

• Credential : Certified Medical Manager or The Society for Human Resource Management

To view a full list of all open position at Bayhealth, please visit: