Service Associate - Insurance Services, H&B

Overview Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures. Responsibilities Delivers quality service to Paychex clients via phone, email, chat, and other avenues Develops and maintains a basic working knowledge of a single Paychex product Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Performs data input, maintaining strong prioritization and organization Documents all interactions Qualifications Associate’s Degree - Preferred Compensation Starting base pay range for this position is $18 per hour. This range is the base pay only and does not consider other components that make up the total rewards package. Total compensation may vary based on geographic location, skills, education, and/or experience. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Benefits We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities: We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. #J-18808-Ljbffr