Director, Client Relationship Manager

Responsibilities Owning and pro-actively managing a portfolio of key client relationships Ensuring all SS&C service levels meet or exceed client expectations Building trusted relationships with the Clients' key contacts (CEO, COO, etc.) Capturing client feedback to drive strategic change initiatives and trend analysis Organizing and chairing formal service level review meetings with clients Articulating the benefits of SS&C services and business model to clients Incorporating client initiatives, needs, and structures into formal account plans Fostering strong internal working partnerships within all SS&C service areas Identifying cross-selling opportunities within existing client base Developing and translating MIS into process / service enhancement recommendations Working closely with sales team and contributing to marketing efforts Maintaining knowledge of industry trends and their potential impact on SS&C Occasional travel is required Requirements Bachelor’s Degree or equivalent experience Minimum of 5 years experience in financial services specifically Registered Funds '40 Act Space. Must have experience managing client relationships within Fund Administration, Fund Accounting, Transfer Agent, Distribution, Tax, Valuation Demonstrable communication, relationship, and team skills High level of comfort preparing and leading client presentations Significant degree of self-motivation and direction Tact, professionalism, and savvy in resolving escalated client issues Ability to generate ideas and suggest process improvements Experience working closely with senior-level management Experience in asset management, private funds, capital markets a plus Must be willing to work on site a minimum of 6 days/month #J-18808-Ljbffr Jobtailor