Sr. Asst Customer Service

Position: Sr. Asst, Customer Service

Location: 170 Lisle Industrial Ave. Lexington, KY 40511

Schedule: Days, Monday - Friday, 8 hour days

Pay: $34k - $60k

The Opportunity summary:

* The Senior Assistant Customer Service will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams.

* You will be the first point of contact with our customers and set the tone for their Smurfit Westrock experience.

* You will maintain an ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management.

* As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.

How you will impact Smurfit Westrock

* Represent Smurfit Westrock values and deliver excellent service through each interaction.

* Facilitates quotes and provides pricing.

* Creates new item specifications/projects.

* Manage accounts through processing incoming orders, and/or inquiries, by scheduling demands on machines, and managing orders to ensure the customer's delivery requirements are met.

* Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues

* Handle outside purchases for services and materials required for the manufacturing of customer projects.

* Produce customized reports and share data with customers.

* Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:

* High School diploma or G.E.D.

* Associate or Bachelor's degree, Preferred.

* 2+ years of customer service or related work experience in a manufacturing environment or other industries.

* Must be comfortable working in a Manufacturing environment.

* Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind.

* Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.

* Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.

* Demonstrate organizational and time management skills to ensure achievement of desired results.

* Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers.

* Ability to navigate in multiple systems.

What we offer:

* Corporate culture based on integrity, respect, accountability, and excellence.

* Comprehensive training with numerous learning and development opportunities

* An attractive salary reflecting skills, competencies, and potential.

* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

* Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.