Associate Director, Process Optimization

Job DescriptionThis employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.Responsible for executing business process improvement activities designed to driverevenue and margin, operational excellence, and best practice in key aspects of the businessimprove the real result of key performance indicatorsJOB FUNCTIONSServes as an internal consulting leader to improve profitability and customer experienceResponsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of businessDesigns, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and dataEffectively manages projects from discovery to implementation that result in financial and operational performance improvement for the companyForward thinking to conceptualize and leverage technology and applications to support operational improvements and workflowAnalyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadershipPartners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practicesLeads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocolsWorks collaboratively with business leaders to lead and develop a continuous improvement cultureSupports and challenges the status-quo in direction setting, prioritization, and delivery of activitiesDevelops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)Runs self-directed improvement projects delivering value to the organizationJob RequirementsEducationBachelor's Degree, PreferredWork Experienceminimum of 5-7 years of relevant operational, billing operations within the healthcare industry, Requiredchange managerStrong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), preferredKnowledge, Skills, and AbilitiesStrong analytical mindset and problem-solvingExcellent attention to detail and investigationEffective communication and cross-functional collaborationOrganization and leadership to manage a team and projectsMust have good interpersonal communicationJob DetailsJob Type: Full-timeCategory: Management