Tasting Room Manger

Job Description:

We have an exciting opportunity for a Tasting Room Manager to join the MacRostie Winery hospitality team! Reporting to the Director of Hospitality and Events, this role is responsible for leading a customer-focused tasting room (TR) team that aligns with the MacRostie brand plan, achieves sales and wine club targets and maintains a world-class hospitality experience. This position manages onsite events including consumer, corporate and wine club as well as focuses on people management that includes the Assistant Tasting Room Manager and all full and part time TR staff. This role is based in Healdsburg, CA and is a salaried, exempt position, working consistent weekends and occasional evenings to support event programming. The incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!

Minimum Qualifications:
- 5+ years of hospitality or wine industry experience
- Prior management experience in a tasting room or hospitality industry team required- Event management experience required
- Post High school graduate or equivalency required. College degree or equivalent preferred, but not mandatory.
- Knowledge of and deep passion for wine and the wine industry
- Understanding of world class service and hospitality standards
- Knowledge of wine service Point of Sale (Commerce7 preferred)
- Robust understanding of inventory management across channels
- Best in class hospitality and customer relationship management
- Strong verbal and written communication, and presentation skills
- Ability to multi-task and delegate
- Proficient in Outlook, Word, Excel and PowerPoint
- Mastery of all order management, payroll and CRM systems
- Strong skills in using web-based platforms and social media
- Self-starter and ability to work autonomously
- Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities include but are not limited to:

WORKPLACE (internal stakeholders): 70%
Direct Management of all TR operations:
-Continuously look for ways to improve processes
-Identify and resolve operational issues to ensure a seamless experience for guests, members, and trade
•  Delivers exceptional customer service to all guests to drive sales,
wine club sign-ups and repeat visits & leads the team to do the same
•  Leads the TR team, including management of recruitment,
paperwork, training, development, coaching, scheduling & payroll
•  Supervises all daily TR operating processes and procedures
including opening/closing protocol, POS systems, cash
management, replenishment of collateral, merchandise & supplies
•  Manage all onsite events during business hours and after hours
including: planning, budgeting, contracts, logistics, staffing, rentals,
vendors and execution + offsite wine club event management
•  Works closely with Outreach Coordinator to execute Affiliate
Partner program with key local partners including strategy, budget,
scheduling, reporting

Inventory Management:
-Oversee tasting room inventory replenishment, inventory
counts, and inventory tracking.
-Ensure the team follows inventory procedures and
maintains accurate inventory records.
-Partner with Club Operations and Supply Chain to resolve inventory discrepancies

MARKETPLACE (external stakeholders): 20%
- Role model exemplary hospitality and customer service to all
external constituents
- Provide event planning support to clients including walkthroughs,
securing contracts, vendor management, post event follow-up

PEOPLE & CULTURE: 10%
- Actively participate in the DV People Processes and ensure 100% completion within agreed time frames
- Approve and manage payroll
- Understand and add value to our achievement-based culture
- Contribute to and deliver on team culture and engagement plan

Formed in 2008, Distinguished Vineyards represents a collection of iconic wineries from some of the world's most prestigious wine regions. Recognized as benchmarks for their regions, our domestic portfolio includes the highly acclaimed Argyle Winery in Oregon's Willamette Valley, MacRostie Winery and Vineyards in Sonoma, and Markham Vineyards in Napa Valley. Our core purpose is to enrich our world by championing sociability and helping people to live well. Ever evolving, while remaining true to our roots, Distinguished Vineyards offers an unparalleled work environment with opportunities for professional and personal growth that include:

:Our Culture - We live by our leadership principles of doing the right thing, for the long term, being first with consumers to win customers, thinking beyond, innovate, and adapt, deciding fast and making it happen, and welcoming differences and standing for fairness.
:Our Benefits - We have an amazing benefits package that includes 401K with matching, medical/dental/vision plan, PTO, community/employee engagement including wellness program, wine stipend, paid volunteering, and more!
:Our Community - We at DVWP believe in giving back and being accountable when it comes to social responsibility. That is why we have committed to our employees and their families and partner with community organizations to continue to uphold these values.

By joining MacRostie Winery, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn more about our culture:

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