HVAC Technical Trainer and Field Supervisor

Job Description

Job Description

HVAC Technical Trainer and Field SupervisorLocation: Charlotte, NCEmployment Type: Full-TimeSchedule: Monday through Friday | 7:30 AM to 4:00 PM | Limited after-hours support as neededCompensation: $26.00 to $28.00 per hour plus trainer bonuses and performance incentivesExpected Annual Earnings: $55,000 to $110,000+Please apply online only. No phone calls, please.Help Develop the Next Generation of HVAC TechniciansAre you an experienced HVAC Service Technician who's ready to share your knowledge and take the next step into leadership?Horne Heating and Air Conditioning is looking for an HVAC Technical Trainer and Field Supervisor to mentor developing technicians while helping raise the overall quality and consistency of our service department. This position combines hands-on field coaching with leadership responsibilities, making it an ideal opportunity for someone who enjoys teaching, solving technical challenges, and helping others succeed.You'll remain actively involved in the field while working closely with technicians to improve diagnostics, customer communication, service quality, and overall performance.Why Join Horne Heating and Air Conditioning?Monday through Friday schedule with limited after-hours responsibilitiesOpportunity to transition from technician into leadershipYear-round work with a growing residential service companyStrong leadership team committed to employee developmentDirect impact on technician training and department successPerformance bonuses in addition to hourly payAdvancement opportunities into operations and service leadershipSupportive culture focused on accountability and continuous improvementCompensation and Benefits$26.00 to $28.00 per hour base payExpected annual earnings between $55,000 and $110,000+Trainer incentives and quarterly performance bonusesMedical, dental, vision, life, and supplemental insurancePaid holidays plus your birthday offPaid time off beginning in your first year401(k) with company matching contributionsLeadership development and ongoing technical trainingEmployee appreciation events and company celebrationsWhat You'll DoMentor new and developing HVAC service technicians through hands-on field coachingConduct ride-alongs to evaluate technical skills and customer interactionsTeach diagnostic procedures and repair best practicesCoach technicians on communication, professionalism, and customer experienceReview completed service calls and provide constructive performance feedbackAssist with classroom instruction, technical meetings, and training sessionsMonitor technician development and recommend additional coaching when neededSupport service managers in maintaining quality and performance standardsHelp improve department consistency, efficiency, and customer satisfactionServe as a technical resource for technicians in the fieldQualificationsExtensive residential or light commercial HVAC service experienceAdvanced troubleshooting and diagnostic abilitiesStrong communication and leadership skillsAbility to coach, mentor, and motivate techniciansExcellent organization and documentation skillsPassion for teaching and developing othersLeadership mindset with a commitment to continuous improvementEPA 608 Type II or Universal Certification requiredAbility to complete required Indoor Air Quality and SBE trainingPreferred QualificationsPrevious experience serving as a lead technician, field supervisor, mentor, or trainerExperience conducting ride-alongs and technician evaluationsResidential HVAC leadership experienceFamiliarity with ServiceTitan or similar field service softwareAbout Horne Heating and Air ConditioningSince 1983, Horne Heating and Air Conditioning has provided trusted heating and cooling services throughout the Charlotte area by investing in quality people, technical excellence, and outstanding customer service. We believe developing great technicians is one of the most important investments we can make, and we're looking for leaders who share that commitment.Our Core ValuesHonestyOpportunityRecognitionNeighborlyEmpowermentIf you're ready to use your technical experience to coach, mentor, and develop the next generation of HVAC professionals while advancing your own leadership career, we'd love to hear from you.Please apply online only. No phone calls, please.