IT Engineer - Full Time

Position Overview This full-time role blends day-to-day technical support with broader infrastructure planning and security responsibilities. You’ll be the go-to person for IT operations — ensuring our global team stays productive, secure, and well-supported. From managing Apple devices and AV systems to implementing endpoint security and streamlining IT processes, you’ll have the opportunity to make a meaningful impact in a fast-paced, high-trust environment. This is a great fit for someone who’s equally comfortable solving hands-on issues and driving long-term IT strategy. Responsibilities Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of technical and non-technical users. Troubleshoot/maintain Apple endpoints. Provide operational support and strategic guidance for all corporate IT systems. Provision, configure, and manage laptops and mobile devices using MDM tools. Provide AV tech support during webinars, remote meetings, and onsite events. Support domestic and international logistics for hardware shipping and deployment. Collaborate with security and engineering teams to automate IT operations and repetitive tasks. Write and maintain technical documentation, runbooks, and process guides. Participate in on-call rotation and provide occasional after-hours support. Continuously improve vendor relationships and IT infrastructure project roadmaps. Support incident response efforts using SIEM/EDR tools. Requirements 3-5 years of experience managing and supporting corporate IT systems in a fast-paced environment. Strong hands-on experience with macOS, iOS administration. Deep understanding of user administration. Familiarity with MDM platforms (Jamf, etc.) Working knowledge of AV systems and remote collaboration tools. Experience with SaaS application management and access control best practices. Familiar with office networking. Experience with EDR endpoint security tools. Ability to work independently, multitask effectively, and communicate clearly across teams. Located in or willing to commute to San Francisco. Competitive Compensation Starting at $110,000 annual salary (dependent on experience) plus eligibility for discretionary annual performance bonus. Polychain is an equal opportunity workplace and is an affirmative action employer. Polychain does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #J-18808-Ljbffr P2P