IT Service Desk Manager
$120k - $145kTempus, Inc.
- # Service Desk ManagerApplylocations: Chicagotime type: Full timeposted on: Posted Yesterdayjob requisition id: JR202600529**Passionate about precision medicine and advancing the healthcare industry?**Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.## ## ****Role Overview******The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ecosystem. This individual will lead a high-performing team to provide exceptional technical support, ensuring high availability, rapid resolution, and a superior user experience. A primary focus for this version of the role is the **modernization of support through automation and Artificial Intelligence (AI)** to scale operations and improve efficiency.**## ****Key Responsibilities****### ****1. Strategic Leadership & Team Management***** **Lead, mentor, and develop a team of Service Desk analysts, fostering a culture of accountability, technical growth, and customer-centricity.*** **Track, report, and iterate on key performance indicators (KPIs) and Service Level Agreements (SLAs), using data to drive continuous improvement.*** **Act as a senior escalation point for complex technical issues and high-priority incidents.**### ****2. Automation & AI Innovation***** ****Workflow Automation:** Identify opportunities to automate repetitive tasks and manual processes (e.g., user onboarding/offboarding, password resets, software provisioning) using ITSM tools and orchestration platforms.*** ****AI Integration:** Evaluate and implement AI-driven solutions, such as intelligent virtual agents (IVAs), predictive sentiment analysis, and AI-powered ticket routing to enhance self-service and reduce MTTR (Mean Time to Resolve).*** ****Knowledge Management:** Oversee the maintenance of a robust Knowledge Base, leveraging AI to optimize content delivery and search accuracy for both agents and end-users.**### ****3. Operational Excellence***** **Manage the lifecycle of service requests and incidents, ensuring consistent documentation and resolution quality.*** **Collaborate with Infrastructure, Security, and Engineering teams to align support processes with broader IT initiatives.*** **Oversee IT asset management (ITAM) and procurement processes for end-user hardware and software.**## ****Qualifications & Competencies***** ****Experience:** 5+ years in IT Support/Service Management, with at least 2+ years in a management or lead capacity.*** ****Technical Proficiency:** Expertise in ITSM platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and automation tools.*** ****AI & Data:** Proven experience or strong theoretical knowledge in deploying AI/ML tools within a support environment to drive efficiency.*** ****Soft Skills:** Exceptional communication, stakeholder management, and the ability to lead through change.******Education:** Bachelor’s degree in IT, Computer Science, or equivalent experience. ITIL Certification is highly preferred.**CHI - $120,000 - $145,000The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- J-18808-Ljbffr Tempus, Inc.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Manager in Chicago, IL vacancy
- Service Desk Process Analyst (Shift Supervisor) | Chicago, IL Are you an experienced IT Support Supervisor who thrives in fast-paced, mission-critical environments? We are... ...Desk, Desktop Support, Onboarding, Asset Management, Incident Management, etc.) Strong background...SuggestedShift work
$112.71k - $169.06k
...analytics, and cross-functional delivery. As a Senior Digital Project Manager supporting Rental, you will provide dedicated operational... ...visibility, support decision-making, and monitor delivery progress. IT Project Control and Reporting: Knowledge of project control and...SuggestedFull timePart timeWorldwideFlexible hours$128k - $249k
...place.K&L Gates is seeking an experienced Manager of Enterprise Applications to lead the... ...reliable, secure, and scalable application services that support the firm’s legal and business... ...across legal, administrative, and IT functions to align application capabilities...SuggestedFull timeContract workTemporary workLocal areaRemote work$178.8k - $268.2k
...and container platforms, compute, storage, networking, databases, observability, CI/CD, developer tooling, secrets management, identity integration, service connectivity, and related platform technologies. This role is a strategic architecture advisor to the Executive...SuggestedFull time$101.6k - $152.4k
Join us as a Commercialization Manager, Sustainability Software and play a pivotal role in driving sales performance and strategic execution. Our GTM and Operations team is uniquely positioned to help our customers realize the power of intelligence & AI to achieve their...SuggestedFull timeTemporary workLocal areaFlexible hours$150k - $250k
...is no roadmap to future success, so we need people who can help us build it.The Role: We are seeking a senior technology leader to manage a high performing team that handles our electronic execution. In collaboration with the team’s software architect we are looking for...Casual workFlexible hours$130k - $145k
...‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest... ....Job Description:Job Description Details:The Client Services Manager functions as a key leader in successfully managing the Client Services...Full timeLocal areaAfternoon shift- Technical Support Manager (All Genders) Location: São José dos Campos, Brazil SRAM is seeking... ...excellence, overseeing warranty and service processes, and strengthening relationships... ...management, tools and equipment, facilities, IT assets, and health & safety compliance....Work at officeLocal areaFlexible hours
$120.06k - $135.13k
...IT Operations Manager At Daniels Health, we’re on a mission to make healthcare safer and more sustainable. As a global leader in medical... ...position is responsible for the daily operations of our global Service Desk, ensuring all Daniels Health employees receive exceptional...Full timeWork at officeWorldwideDaniels Health
Chicago, IL1 day ago$60 - $68 per hour
DescriptionKforce has a client that is seeking a Senior IT Project Manager in Chicago, IL.Primary Responsibilities:* Senior IT Project Manager... ...variances; Initiating corrective action* Maintains quality service by establishing and enforcing organization standards*...- About the RoleWe’re seeking a Technical Project Manager, Auth to join our team at zerohash, you will play a critical role in executing... ...system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs,...Full timeRemote work
$86.3k - $118.7k
Become a part of our caring communityThe IT Project Manager will serve as a critical partner to Network Engineering and Operations, driving... ...leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier...Full timeTemporary workApprenticeshipRemote work$120k - $180k
...well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At... ...work.Job SummaryThe Technical Project Manager is responsible for leading and delivering... ...stakeholder management across business, IT, vendors, and executive leadership.Ability...Contract work$102.2k - $149k
This OpportunityWSP is seeking a Senior Project Manager- Electrification & Grid Infrastructure in Chicago, IL. Leading and delivering... ...of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers...For subcontractorLocal areaFlexible hours- ...Advisory for our Deal Advisory practice.Responsibilities: Lead, manage, and inspire a team of professionals to deliver solutions to... ...Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally,...H1bLocal area
$137.4k - $161.7k
Are you ready to make an impact?Senior AI Product Manager - Technology & Experience (TechEx)West Monroe is hiring a Senior AI Product Manager to lead the design and delivery of AI-enabled operational intelligence solutions within client environments. This is a hands-on...Local areaImmediate startFlexible hours$156.53k - $239.37k
The Sr. Manager, Data Center Infrastructure Management (DCIM) leads a team of engineers responsible for the management and administration... ...Standard Operating Procedures (SOPs) for the deployment of services according to QTS’s product catalog or industry best practicesEnsures...Work at office- ...TekWissen is a global innovation and technology services company that helps clients to powers of... ...cannot be measured, it cannot be managed. " TekWissen measures all of these processes... ..., Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development...
$117.52k - $193.92k
...Lake Shore DriveJob DescriptionGeneral Summary:The IM Program Manager - Applications Sr., is accountable for the end-to-end delivery... ...go-live against infrastructure, device, network, and location-services readiness.Develop and manage application budgets, licensing, capital...Hourly payFull timePart timeWork at office$99k - $232k
...people in business application consulting specialise in consulting services for a variety of business applications, helping clients... ...responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your...Full timeH1b$100k - $130k
We are seeking a strategic and experienced Manager of Client Success within our Central Region. In this hands-on leadership role, you... ...ad tech, or digital media, with a strong background in client services, account management, or media sales. · 2+ years managing teams...Full time- SUMMARYResponsible for providing customer service and overall service of assigned customers and/or policies within Private Client Services... ...supervisor.ESSENTIAL DUTIES AND RESPONSIBILITIESFoster and manage overall relationship with clients, ensuring retention of business...Work at officeImmediate start
$87.5k - $170k
...House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across... ...Program to build a security-first culture across engineering and IT operations. Serve as a trusted advisor to development and cross-...Local areaFlexible hoursShift work$99k - $232k
...Description & SummaryThe OpportunityAs an Oracle Application Security & Controls Manager, you will engage with clients to optimize operational efficiency through specialized consulting services within our Technology Consulting practice. You will analyze client needs,...Full timeH1b- ...1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families... ...leading technology and exceptional service.Senior Product Manager, Digital Client ExperienceSummaryThe Senior Product Manager, Digital...Full timeH1bFlexible hours
$105.94k - $140.38k
...incentive plan (AIP), subject to eligibility criteria. Join Our Team as an Application Manager! The Sales Organization is responsible for selling S&C products, services and solutions across a broad customer base from customer-owned and investor-owned electric...Temporary workFor contractorsWork at officeLocal areaRemote workWorldwideFlexible hoursS&C
Chicago, IL4 days ago$148.3k - $266.9k
...approach, phasing, stakeholder considerations, and market readiness.Manage or support large-scale transportation programs involving... ...construction support, program management, and/or owner advisory services.Lead multidisciplinary teams across roadway, bridge, traffic, drainage...Full timeFor contractorsRemote workFlexible hours- ...1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber... ...security, and enterprise content/data management services. We have developed our methodologies and processes...Work at office
$195k - $243.5k
...development, implementation, and management of one of the nation's fastest... ...infrastructures and end‑user support services? Do you have law firm or professional services IT leadership? Have you developed... ...as well as lead help desk/service operations. Position Responsibilities...Full timeWork at officeLocal areaRemote workBenesch
Chicago, IL3 days ago- Job ID: 26997622Reference Number: 25-01670Title: Scrum MasterPosted Date: 2025-12-16Contact: Ekta ChaudharyContact Email: ****@*****.*** Phone: (***) ***-****Company: HAN StaffingScrum Master (Critical) Retail Client / food and beverage industry. ...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Manager. Be the first to apply!
Related searches
- information technology supervisor Chicago, IL
- senior information technology project manager Chicago, IL
- senior information technology manager Chicago, IL
- information technology services manager Chicago, IL
- senior it service manager Chicago, IL
- it marketing manager Chicago, IL
- it team manager Chicago, IL
- it strategy manager Chicago, IL
- it sales manager Chicago, IL
- information technology account manager Chicago, IL